Misdiagnosed the location of my blocked drain and the reason for blockage causing an approximate 6 week delay in my drains being unblocked. Came out to my property twice & were lazy in their attempts to resolve my issue. Never using again.

'Reply from Metro Rod 30 Mar 2023 Dear Shelley, We’re sorry your experience didn’t match your expectations. Can you please email us more information with your contact details, so we can look into this further? Thank you Metro Rod' This was the reply from the company as you see on 30th March i emailed as requested stating exactly what happened. Guess what its now 8th April....Nothing!!! Got my refund a couple of days ago. £120 out of payment of £348!!!!

Very quick ,reliable and clean up after themselves would highly recommend

We are very happy with the work that has been done at our property after a blockage in the downpipe, the engineer Jordan, could not have done more to help us.

Excellent service and really helpful staff. I had Terry and Dean come out to do a drain inspection, they turned up on time and left the property as they found it. The office staff are very friendly and knowledgeable, easy to talk to. I've had a far better experience with Metro Rod than I have with Anglian Water in the passed. No messing around with Metro Rod, they will sort the problem out.

This company’s fee was outrageous given that two engineers were on my property for only one hour but charged me for the 10mins when they first parked up and sat in their vans and then a further 30mins sitting in separate vans with one engineer making up my bill. As it was an hourly charge for two engineers this took me into subsequent hours of charge so my bill was utterly shocking.. I complained about this to main office but was told that this was clear in the quote given to me: of course it was not. Ironically they advertise as cost effective. I would never ever recommend this company and would strongly avoid.

Emergency repair for blocked bath after numerous different plumbers attending and unable to unblock Ash from metrorod came out as a emergency 24 hour call. He was here less than 10 minutes and unblocked the problem. Highly recommend

Had an emergency repair and my insurance company unfortunately chose Metrorod and since then we are suffering. After numerous calls to them personally and through insurance, they turned up after 3 days to take photos at 6pm for an emergency job and then disappeared for another 3 days. Today is the 4th day and they still couldn’t get the quote ready for the job and we are stuck with them. Absolutely useless service and the staff was so unprofessional, smoked for 3 minutes outside the door and came in without even asking further information, took photos of the leak and left.

Steve and Neil from the Newport branch were friendly and efficient Thank you!

Total waste of time. One engineer on call for the whole of the UK. Just keep fobbing you off. AVOID!