Excellent! Very helpful advice from a lovely chap called Paul. Good old fashioned service and super fast delivery with a very efficient delivery company. Highly recommended, again and again

Good communication and quick delivery.

Great products and at a very good price.

Great easy experience

I ordered a 1"BSP valve from the Hatton Koi website after first confirming with them that the valve definitely had 1"BSP screw threads. What came was a valve with solvent weld fittings and no threads. This was hugely disappointing as I had taken the trouble to confirm the description with them. What followed was worse - they refused to refund postage costs so I ended up paying for their failure to properly describe the item, a contravention of the legal requirements concerning mis-described goods. So I advise to avoid this company unless you are sure you will receive the goods as described.

Excellent service A+++

Excellent delivery time and product's were very well packaged .

Ver good firm received my item on time highly reccomended

Quick delivery

Easy to deal with kept me in the loop as to what was happening fast delivery faster than estimated