!Brands Beware! Our brand’s decision to partner with Lone Design Club (LDC) was made based on the information we were provided, in writing and conversation. However, apart from having my products displayed in a space, none of the obligations, promises and responsibilities set forth by and on the part of LDC were fulfilled. It is also important to note that in addition to the cost of this partnership, a significant amount of time and energy was spent on our part. Unfortunately, this partnership was missold and our brand would have never signed up knowing that the information provided by LDC would be not be fulfilled. The pop-up was poorly researched, planned, mismanaged and disorganised. We have had meeting with LDC regarding these issues and they were validated and accepted. LDC promised to rectify the situation, however, it has now been a month and we have not heard from them despite our follow-up emails. This leaves us with a sense that LDC works for LDC and not the brands the claim to support. We wish we could say that our experience was unique, but unfortunately other brands that we have spoken with had similar experiences. During our initial consultation, we were promised a certain market which aligned with our products. However, upon attending the launch and subsequent visits to the shop and other shops, it became immediately apparent that this area did not have the market as LDC claimed. LDC failed to exercise due diligence when selecting brands to participate in this pop-up - this location should have been visited and vetted before selecting brands to partner with.   Launch Party: Wasn’t advertised. No one attended. No photography or media coverage as outlined in the information pack. Visual merchandising was inadequate and poorly planned. The space they promised was a third smaller than the space given. VIP Shopping: No one attended any of the two VIP shopping nights.   The LDC information pack also claims to, ‘Attract and engage top tier journalists and industry professionals’. There was no media coverage on the event at all, except for LDC social media.   Social Media: Only one brand social media post (second image of a carousel grid post).   Meet the Maker Event:   Our brand provided all the information necessary to facilitate the promotion of the event nearly a month before the event was scheduled. The event was listed on Eventbrite only a week before and advertised on their social media account 3 days before.   The packaging material and box that our products were delivered in was lost and three of our items had security tags left on. This was our first experience with LDC and we will not be partnering with them again. They claim that this is not their usual practice and have had the opportunity to make things right but haven’t.

Don’t waste your money! Staff are seen regularly over-using the clicker to make it look as if there is more footfall than there is, they promise “events” that consist of just the brand owners (with no spending and no real customers!). The concept of the business is good but everything is badly executed with no consideration or strategy. You’ll be lucky if you make back what you pay to be there

Absolutely terrible experience. LDC make false claims about pretty much everything they offer: their social media followers (most are fake), influencer and PR contacts are non existent, and they don't deliver what is promised in their deck. Their customer service in the shops is shocking too and very off-putting to paying customers. They make their money by ripping off small brands who are just looking for a bit of exposure. When I had a meeting with Rebecca to explain how unhappy me and the other brands were, she acted incredibly unprofessionally and took no responsibility for her dishonest practices. As a small brand, run from LDC and spend your money elsewhere.

Have to admit I was concerned about ordering such an expensive dress from a company I wasn’t familiar with but I needn’t have worried! The customer support team were excellent and so helpful answering all my questions before I ordered. I now have a beautiful Aggi dress for my birthday party sent all the way from Poland :-) couldn’t be happier and highly recommend, thank you so much x

I bought the ambitious tortoise frames by supernormal people. They were great quality and service from LDC was second to none!

Totally recommend LDC, will use again!

Amazing brand & experience with a sustainable approach. Couldn’t recommend more highly.

I love LDC so much!

Just as I ordered. As advertised. Great customer service when I had to change delivery from initial address

Amazing service and fantastic quality of products