I work for a multi-national cloud based software solution company, and we utilize Fonality as our primary PBX with Fonality being the Hosted Server. We recently eclipsed the 100+ users plateau with Fonality. With features like Desktop HUD (Heads Up Display), HUD Web, HUD Mobile, and their Administrative Interface, the functionality is second to None! I can literally run the phone system from the Beach, which I have had to do in the past. It's really a tragedy living in Florida! But Seriously, the Account Management Team, Support Staff, System Engineers, Marketing Team, and Corporate Sales are all Great people deal with... I have read all the reviews about Fonality, and many other PBXtra systems in our quest to stay ahead of the technology curve, and it's clear to me that we have made the right choice. Take the system for a test-drive, and I think you will see for yourself how incredibly versatile it is. I'm completely happy with the system, and I think you will be too.

We have rolled this cloud based service to 4 of 17 locations so far with plans on more. At times there can be challenges but the 24x7 support has been responsive and very helpful - even on weekends. Like any other VIOP system with lot's of capabilities there is a learning curve but the staff is helpful and the knowledge base deep. Make sure you have proper bandwidth and determine a compatible router. Overall - A+

We have an on-premise PBX and use a local SIP carrier here in Canada. The hardware has been rock solid and we have tied 9 remote offices on to 1 phone system. The admin interface is well laid out and the Auto attendant is the most powerfully versatile design I have seen or used. The only reason I did not give 5 stars, is that there is always room for improvement. 1. Customer support is terrific but sometimes you must demand to speak to a higher tier to get an issue fixed. I have been working with the system long enough that I have gone through all the tier1 support stuff before calling. 2. It would be nice if you had 1 or 2 licensing streams as apposed to having to purchase add-ons. I purchased a 5 year contract and don't have access to new features, that were not available when we signed the contract. That being said, after working with this system for the past 3 years I would recommend it to anyone. It just works.

The portable phones for this system did not hold up

Terrible to have a separate contract for customer service/tech support. Will definitely NOT renew this contract due to Fonality attempting to generate more revenue by separating a service which should be standard, since we are paying monthly for it. You would rather make short term money than to keep a long term client. Will make sure all my friends/family know NOT to use Fonality or any of their products/services.

I purchased a PBX server 10 years ago and I believe they no longer sell servers, but I had to trouble shoot things myself to get the system up and running. Due to a technical glitch with their software, I had to purchase support which was like $750 to sign up and $360 annually, just so they can answer my question about the initial setup. I will not do any business with them and I would not recommend them to others. I no longer use their server. There are many affordable open source alternatives for PBX servers. I got a grandstream which works pretty good. I can't speak about their hosted service. .... My 2 cents.

We had a copier company "throw in" this Fonality phone system in with our copier lease. It was supposed to be for free but as the old saying goes, NOTHING is EVER free. Soon after we signed the contract we started getting hit with the "maintenance" contract invoices. That's how this company can get away with saying it's inexpensive or "free". Fraudulent business practice if you really want to boil it down to ethics but unfortunately not illegal. To top it off, Fonality sent some rep here to help set us up and what a joke he was! We had to call him back a few months later with another issue and again his professionalism was sorely lacking. We have since gone online and figured out what we need to survive until this awful lease is up and then we can get a system that actually fits what we need.

When we moved into a new building, our then-IT guy chose Fonality because it was a free tool and supported the functionality that we needed. However, we have since outsourced its management to a Fonality specialist at a third-party IT companhy and spent thousands of dollars on its maintenance, because our current IT person, our CTO, our SysAdmin, and our Head of Product -- all who are highly technical and understand database structures, etc. -- found the interface to update the system too confusing and frustrating to use. If we did not have sub-tenants who relied on its functionality, our company would move off of Fonality onto another provider stat.

Best voip phone system out there!!! Great service & awesome features!!!

Fonality is easy to use and provides functionality that is not available in any other system on the market.