user image

Amy

15 January 2024, 17:46

  • GB

Great shopping experience.

Great shopping experience, fast delivery. I'd had my eye on this jacket for a long time. Finally purchased it and I'm so happy with it. It's a beautiful jacket, and fits me perfectly. It is slightly oversized in the body but the arms are not too long. As other reviews suggested to buy a size down I did Size 14 I'm 5'5. Roomy enough for a hoodie to go underneath but looks equally as good wearing it as slightly oversized. Thanks!

user image

Phil-D

09 January 2024, 00:36

  • GB

Good price

Good price - good delivery - jacket was perfect

user image

Bogdan Liutic

08 January 2024, 22:32

  • DE

Disappointing Experience with Barneys Original

I recently had a highly disappointing experience with Barneys Original, and I feel compelled to share my experience here. I purchased a leather jacket from them in March, and unfortunately, the product has not lived up to the quality standards I expected. Despite the clear evidence provided with attached photos showing a hole under the arm, Barneys Original rejected my refund request. It's important to note that I have not caused any physical damage to the jacket. This refusal to address a legitimate issue with their product speaks volumes about the brand's commitment to customer satisfaction. The customer service I received during this process was subpar, and I am left feeling frustrated and undervalued as a customer. I paid for a product that has not met the expected standards, and Barneys Original's refusal to address the issue has further exacerbated my dissatisfaction. I had hoped for a resolution that would reflect positively on the brand, but unfortunately, my experience has been far from satisfactory. I advise potential buyers to exercise caution when considering Barneys Original, as the quality of their products and their customer service leave much to be desired. In conclusion, I am disappointed with the overall handling of my situation and the lack of accountability from Barneys Original. I hope this review serves as a cautionary tale for others considering their products.

user image

Jo R

08 January 2024, 15:30

  • GB

Really pleased with purchase (Women's…

Really pleased with purchase (Women's Leather Ribbed Asymmetric Biker Jacket - Victoria). Fits perfectly (usually a 10-12, bought size 12). Good price, cheaper compared to other retailers selling same item. Only criticism was delivery time, paid extra for next day but took 2 extra days (with Royal mail). It was week before Xmas though. Apart from that, the item was well packaged. Recommend!

user image

Terry

05 January 2024, 23:49

  • GB

Error speedily rectified

Prompt delivery ... but of the wrong item! Once I contacted Customer Service, there was an immediate dispatch of the correct item without waiting for the return of the error. Of course I reurned the erroneous item but I'd like to thank Barneys for not making a crisis out of a mistake.

user image

Mr Mike

05 January 2024, 21:46

  • GB

I just wanted to express my gratitude…

I just wanted to express my gratitude at my very pleasant shopping experience with Barneys. My first purchase was too small, but it was really easy to return, I bought another, a size larger and the jacket fitted snugly, my wife is really happy with her leather jacket, she looks amazing in it. Her beaming smile was worth every penny spent. Quality, fit, and finish is superb. If I get the chance to recommend, I certainly will.

user image

Sarah Wood

02 January 2024, 14:13

  • GB

Super quality and stylish fit at a great price

Ordered a lovely jacket for my son's Christmas gift, it was super quality, fit perfectly, and he is still smiling about it now - really recommend the quality, care and speed with which it arrived.

user image

Joanna Laidlaw

24 December 2023, 09:10

  • PT

Wonderful quality product : perfect

Wonderful quality product. True to size but please note that this jacket is fitted. Delivery was fast and reliable… had no problems so have not needed to contact customer service.

user image

James Barnes

11 December 2023, 21:09

  • GB

Poor Product/ Poor Customer Service

After my recent experience with BARNEYS ORIGINALS I would not recommend using them. I purchased a leather jacket from them it didn’t even last 1 month let alone a summer or winter. I reached out to them about the defective jacket and got told that it was due to heavy wear, how when the jacket has only been worn once? Very disappointed, their attitude was it’s the customers fault, nothing they can do, or willing to do. Very disappointing. 😡😡😡

user image

Mr B

07 December 2023, 12:16

  • GB

Barneys are the best

Barneys are the best. I recently purchased a brown leather jacket from them. The jacket is stylish and good value. They were efficient and speedy in the delivery. I was so pleased I went back in for a black leather biker style jacket. Unfortunately this item was damaged in the post. Barneys were unbelievable. They sent me a new jacket with a minimum of fuss. They are a thoughtful efficient company who sell great looking gear at a reasonable price. Highly recommended.