Zeer snel geleverd, en voldoet aan de verwachtingen

Afspraken nagekomen. Makkelijk monteerbaar.

Snelle levering, duidelijk contact met klantenservice over bestelling

Via de website een bestelling geplaatst en dit is dezelfde middag al verzonden. De volgende dag is de bestelling ook ontvangen. Op de site stond dat de levertijd 1-8 dagen was. Hier is ruimschoots aan voldaan.

Goede, snelle en fijne communicatie nadat het pakket wat ik besteld had geheel ergens anders was aangekomen. Daarna is er direct een nieuw pakket verzonden en goed aangekomen, we zijn erg blij met de mooie aankoop!

Mijn dochter van 14 heeft haar bureau op enkel hulp na het helemaal zelf in elkaar gezet. Ze is heel blij met haar nieuwe bureau. De levertijd was langer dan aangegeven maar dat kwam ons wel goed uit.

For residents in Denmark: All I can say is: Do not order from Nancys via CDON.dk !!! The item I ordered was supposed to be delivered within 3 working days. Problem was, it ended up being delivered 300 km away from my address, apparently. And without any information from PostNord. Then followed three weeks of trying to get Nancy to send me a new parcel. I don't care what went wrong, and frankly I don't think I should have to wait for you to figure it out. I just want what I payed for. Finally it has arrived, but with much hassle and frustration. I ended up having to dig up their phone number and call them, since CDON dosen't provide much information let alone any help at all. In short, I can not recommend CDON.dk I do not know if service would have been better, had I ordered directly from Nancys. I simply did not know that that was a possibility until I had to start digging for information, and found their own webside. Anyway, thank you Nancys for finally agreeing to send me a new parcel. The product arrived in great condition and okay quality. It is exactly as portrayed in the pictures!

Beschadigd geleverd helaas. Tafeltje wel mooi.

I have bought two bookshelves which on their website are pictured together in a combination where height and color fit. Then, when I received the bookshelves and got them assembled, they were not the same height, color or surface structure, despite the fact that the specifications on the website said exactly the same dimensions. I approached customer service and they confirmed that it is not possible to get shelves that fit together, and suggest a compensation of 10%. In the meanwhile I found the cost of painting, as I will try to correct the color difference, and therefore suggested that we cover 50/50 of that cost. They accepted, BUT only of the cheapest bookcase - thereby the compensation is actually less than 10% of the total purchase. Ther way they communicate and also the suggestion of a compensation close to nothing, is very rude when it is clearly NancyHomestore who provides erroneous information about their products. I will never use this store again - worst part is, that you cannot trust the information on their website, and in case of an error, it’s your own problem and you do not get a real compensation.

Het geleverde schoenen rek was makkelijk te monteren en ziet er goed uit