Verified
Unresponsive and unapologetic
I recently contacted LM Notary Public Limited for notary services and was extremely disappointed with their lack of professionalism and poor customer service. My initial inquiry on 25 Aug 2024 was ignored for 46 calendar days. After chasing by phone on 8 Oct 2024 and 10 Oct 2024, I finally received a response. Except there was no apology offered for the excessive delay. Instead, the representative simply stated that my email "may have been overlooked". The initial response, which had the unhelpful email subject of "Timeslots", also lacked clarity regarding the consent form required for document verification. I had to seek further clarification on several points, further delaying the process. Their response to my request for clarity was unprofessionally written, with no email greeting or signature. LM Notary Public Limited's unresponsiveness, lack of apology, and unprofessional communication collectively left me feeling undervalued as a potential client. Based on my experience, I cannot recommend LM Notary Public Limited to anyone seeking notary services.