Lost all my data. I had a server with them since 2013 that ran a wiki site. Many people had contributed hours of time over the years adding to this wiki. I had gone on vacation and returned a few days later then expected. When I logged in to pay my bill I found the server was deleted. Not suspended as most companies do when your payment is late, but instead it was totally deleted. I begged support to please restore it, but they said they could not because the server was completely decommissioned and wiped. I was only 3 days over due. Other services will only suspend your server until you make the payment and only decommission it after a month or two. These guys have no regard for their customers data. I will never use them again.

I been a customer at BudgetVM since 2020-08-14 with my Tokyo server being bought at 2021-01-11. This review consists of my Tokyo server as this is the only server i ran for more then a couple months. The server is a Dual E5-2630l with 1 SSD and 5 HDDS on a 'shared' 1gbits Unmetered plan. For nearly two years this server ran without any issues, network stability was perfect and i never had to make a single support ticket. The bandwidth was very cheap for Asia traffic, and there comes the issue. On 2021-10-11 my traffic suddenly tanked, keeping a near perfect line hanging around 60 to 70mbits max. I did not notice this until a day or two later, when users reported slow speeds. Upon investigating i could not find anything wrong with the server itself. I contacted support and they asked me for my SSH login to investigate it themselves. After doing so i was told that my port had been moved to a 'pooled port' according support. This was done at the exact date of renewal, after i already paid. I go back and forth with support and ask them to cancel my server and to refund it was it was on the first day of the period and they did this change on the renewal date without prior notice. They rejected my refund request and argued that i should have never been doing more then the 60-70mbits I'm getting now and if i want to get the speed back i need to pay $550/mo on top of what i currently pay. The plan i got is 1gbits unmetered, yet they do some sort of QoS to hard limit my speed all the sudden. This would not have been an issue if i was notified before my renewal and that they could not keep my bandwidth, because of cost etc. This would have given me an opportunity to either pay extra or cancel my service. Yet they wait until i pay my next bill then silently do this and i have to find out trough a support ticket after asking for my SSH login. I find this to be unethical and dishonest practice. They seem to offer no more JP servers at all, speculating that they are ending their JP part of the company I keep receipts.

Our vps server data got lost completed due to their hardware issue, they said, it is our fault not purchased backup service from them. They do not feel sorry for lost our business data completely at all, and refuse to pay SLA credit to us. Very bad company, very bad customer service, keep away from them. I do not know what we can do, but get our business completely down.

Hosting with BudgetVM the past 2 years have been a superb experience. The customer support is always quick and top notch. Highly recommended!

Amazing service, support and pricing! I've been using BudgetVM for my WordPress site for a couple of years. They go out of their way to support you.

I want to give a shout out to Terrence for helping me through a new site configuration issue. He provided top notch technical trouble shooting and had my issue settled in just a few minutes.

Thank you so much Nick for staying with me for ages until my problem was resolved. Not just excellent service but very human and understanding too. Good job!

I am happy I found budgetVm as they have been a pleasure to work with and their prices are great.

I really have wonderful experience by using BudgetVM server for my business over these years. And till today I have not come across any serious issues related to my website or with my server.

Yesterday I had some issues with my server and . So i contacted BudgetVM tech team and they took 3 hours to resolve the issue but after a while again I had the same issue. So I again rang to hosting Budget VM team now they found the root cause of my issue and fixed it on the spot! I am very happy that I have chosen the right hosting provider and also amazed by their great support. I have recommended them to my friends.