Great service, so friendly and helpful. I purchased a pair of SnugsAqua last year, they are fantastic, comfortable, and don't leak, I wear them at least 3 times a week, both pool and open water swimming. I've just purchased a pair of SnugsPro, Emma was super helpful, once again a perfect fit and great personal service. I feel I need to add that I've never been able to use headphones or earbuds of any design as I have 'strange little ears'. These really are made to measure, I don't know I'm wearing them. Thank you so much for all your help.

All good except for 2 things. My right ear is incredibly painful during / after use. Also it’s not explicit that you have to have anything round your neck. I planned to use them at night - I don’t like having something round my neck. The photos of people using the Zen+ bluetooth plugs cover up how the thing works. Also I’ve not had any reply since saying the right earplug is too painful to use. An expensive mistake.

Bought the Snugs Aqua filtered version as I am susceptible to ear infections and potential hearing loss and the ability to be able to hear people talking whilst in the pool or at a water park was a big draw. You can definitely hear much better with the filtered version than standard custom ear plugs. However, I went under water on day one of my holiday with my Snugs Aquas in and got water in my ear pretty quickly and now have an ear infection. I’ve found that the ear plugs will stop water going in your ears if you are under water just above the surface, but as soon as you jump in a pool or go under water by more than 1 foot then the ear plugs fail.

I rarely write reviews but for this product I have to say I think it merits it. I have had snugs now possibly 6-7 years for 2 sets of headphones ( currently AirPod Pros ) and they are now an essential. I run and cycle with them and they never fall out. I have the ear defender version now for motorcycling and I can get spatial awareness of traffic etc without the load wind and exhaust noise. Great product , not cheap but as they say the quality will remain long after the price is forgotten - my cost per use is now minuscule !

These are a revolutionary product! As someone who has not been able to use earphones in my right ear as my ear canal has always been too small, I was able to use an earphone in my right ear for the first time in my life thanks to Snugs! I use the snugs pro with the AirPods Pro - the sound quality (particularly the noise cancellation feature) is not compromised either.

Radio silence. Had ear impressions done, sent them in, snugs confirmed reciept and then... nothing. Still apparently in manufacturing long past their manufacturing time and still nothing. So over to you snugs, either send them, refund me or you get a chargeback.

Appalling customer Service. 12 Weeks and still not received my earplugs. As per previous reviewers, Snugs.Com customer relations do not exist, they do not respond to emails and trying to speak to someone is very difficult. To get my impressions done, the company insinuated it was my fault I had to wait over six weeks for them to be taken (the audiologist told me she couldn't understand why, she had lots of availability). And then to rub salt in the wound, snugs.com trot out the same tired old excuses, we are too busy, and that something went wrong and your ear plugs needed to be done again, 12 weeks and still waiting. And similar to other reviews, once you do get them on the phone, they do not listen they just talk over you. Just appalling.

The fitting process was fairly straightforward and arrived in good time. After having my SnugsPro tips for a while, I can say they are perfect for what I use them for - cancelling external noises. But a word of warning: internal sounds such as talking or eating are deafening! Not as comfortable as I thought they'd be but definitely fitted and not coming out so I don't worry about losing them. Can be fiddly but an essential for an audio sensitive individual.

Awesome I have two pairs now and would not hesitate to buy more if required. I always recommend them to friends. I have a BT Moto set which I use for work Ambulance Service Motorcyclist, they never miss a beat and calls and radio clear as a bell. Would never go back. I have a Pro set I use with my Bose and are perfect for day to day use and cycling, top notch. If your considering buying a pair - don’t delay just fo it you won’t regret it.

There are two aspects that I can rate highly: the product and the service. The product transforms regular earphones into rock solid devices that, even dripping in sweat, don’t budge. Make sure that you buy earphones that are on the Snugs list. They are not able to custom fit others on request, as I discovered! The other aspect that is top rated is the service. As an exciting customer, my ear impression is on file, and my recent order appeared in about 5 days! Fantastic!