I recently returned my order to Nanushka using the label they provided with DHL but am still waiting for my refund. The return shipment is on hold as they have an unpaid invoice outstanding with DHL and Nanushka won't refund me despite this being their problem. I have had to raise with Paypal.

Sending a mail to review you order while still waiting for it after 10 days says enough, disappointing experience so far

I bought a jacket in the Nanushka Budapest store, and after 5 days I have decided to return it, because it didn’t fit well. But apparently there is no possibility to return the purchase after 3 days, which is very strange and not customer-friendly. It should 2 weeks as everywhere else. The consultant gave me a voucher for the same amount, but I didn’t want to buy anything else in the store.

Love Nanushka! Such beautiful and fashion forward clothing. Had to exchange for a different size, customer service was quick and helpful.

Nanushka is not a cheap brand so why behave like one? I ordered a pair of trousers and they arrived in a box for a pair of gloves, folded across the main seam. Intern doing the packing?

I was sent an email by the Nanushka team to write a rating, so here it is: I wanna be very generous with my rating, because I love the brand itself (the designs mostly) and I had a great experience once in the London store. However, I have to say that I would have given a 2 as a rating if we’re talking about the clothes. The Hide jacket is my biggest disappointment in life. The material is awful for a price this high. Even if it was 20x less, the material is still not worth it, my jackets’ necks are crumbling after 1-2 years of use. I’m extremely disappointed so I recommend everyone to avoid the Hide jackets! In addition, EVERYTHING is so overpriced. If it were more affordable, I would probably give the clothes a 4.

apres 2,5 ans la veste se décompose, le cuir végan se " décolle" littéralement de partout! La veste est maintenant importable, on dirait une guenille....Je suis dégoûtée de payer si cher une veste et d'avoir une qualité d'une bête enseigne...je ne suis pas pour la fast fashion mais payer cette somme et avoir une qualité de m****e c'est inacceptable

I‘ve purchased several items over the years and still love all of them, especially the outerwear pieces (one coat and one jacket). Never had any trouble whatsoever, the packages always arrived neatly and always incuded a note. Nanushka also always does generous sales where you can save a lot of $$$ if you‘re smart.

I brought a full length black wool/ silk coat, it’s absolutely beautiful. It will last me a life time, so glad I invested in it.

The quality of the clothing is unimaginable and so amazing. I’m having pieces since 2021 and they’re still sharp. I’m always excited about their new collection for accessories and men clothing and I’ll always recommend it for everyone.