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SA

02 March 2025, 01:09

  • US

Do your research on this company

Do your research on this company, I wish I had. I made the assumption it was made in the US. It is made in China and very poorly I might add.

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Terry S

04 September 2024, 04:31

  • US

Poor customer support

Shipping took long. When it finally arrived, it was too big. I also could see it was cheaply made and would be ugly even if it fit properly. So I asked to return it for a full return (as per the so-called guarantee.) Really terrible experience. FYI: The email response comes from an off the wall name. It looks like spam that you don't want to open. When I finally did look at it, it says I haven't responded so they might close the ticket. Bottom line, they will not give you a full refund. Best advise, always buy from a trusted source.

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Simone Parent

04 August 2024, 15:11

  • US

Verified

I don't understand the good reviews…

I don't understand the good reviews about Luxysense. The bra took a long time to get to me. I knew it was cheaply made as soon as I took it out of my mailbox b4 I even opened it just from the weight of the package. I wear a DDD/F. It was a flimsy, cheap bra from China. Of course way to small. Customer service is awful when and if they decide to read or answer any of your emails. They claim if you're not satisfied you can return it within 30 days for a full refund. Don't believe it. Not only did I have to pay to have it shipped back, they didn't refund all my money. Also the bras you see on they're website isn't what you're going to get. DO NOT BUY FROM LUXYSENSE!!! Not sure on the date I ordered so I'm just guessing mid July probably before

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Valerie Moore

03 August 2024, 21:20

  • US

DON'T PURCHASE NOTHING FROM LUXURY SENSE

I purchase one of there Bra's it said 100% money back guarantee, they don't pay for the shipping. Their bra's are cheap, poor quality, just plain old horrible. Oh and don't believe the 4.9 reviews on their website, it's really 2.9. Their customer is just as horrible was their bra's, they are bad spirited, nasty, and the lady hung up me. The name they have you to send the product back to is Shophelp.

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Donna Jewell

01 August 2024, 08:23

  • US

Return

I ordered bras and when they came they were too small. I have to tell you how refreshing and wonderful it was to deal with this Company. I would definitely feel good using this company.

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Dipti Choksi

28 June 2024, 22:54

  • US

Rating

Rating: zero Do not support this small business. I placed dining table order and received after 4pm months since they ship from China. After waited long, I got broken top piece. I did not want to wait for replacement since I did not have patience to wait another 4-6 months. So I asked for return. There return policy change constantly based on owner’s mood. Their service is pathetic though price for products on high end. Initially, I thought we should support small business rather than order to room & board, but I got hefty amount to support this guy. I’d never ever recommend this business at all.

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caryl ault

28 June 2024, 07:03

  • US

I ordered a 36 B and received it marked…

I ordered a 36 B and received it marked 2XL …

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Judy Hoikka

27 May 2024, 04:34

  • US

Don't order from this company

Don't order from this company, Moona Bra was very cheap material and although I sent my measurements the bra they sent was about 3 sizes to small. Made in China and very cheap cotton used. No stretch. Of course they do the routine of sending it back to China or taking 50% off. Neither one works as they do not return any money and costs to much to return.

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LeJohn Tate

08 August 2023, 03:09

  • US

Shipped broken items knowing that it…

Shipped broken items knowing that it was damaged.