Just to put context on my review I have never felt the need to bother writing a review this is my first time! This company were that bad I've registered just for this one! Terrible customer service and a company that clearly doesn’t value its customers. I ordered tiles online but needed them sooner than they could deliver. This was not there fault i have no issues with this. I requested a refund on Monday, the 17th, which was supposedly accepted. Then the nightmare began. I was told it would take up to two weeks, yet I received zero confirmation that it was even being processed. A week later, I called—got the classic "it's with accounts" excuse. Another week passed, still no refund, no pending transaction, no urgency. Then comes the real disgrace. One employee not only refused three times to let me speak to a manager but was rude, dismissive, and clearly had no interest in helping. When I wouldn’t accept her weak excuses, she hung up on me mid-conversation. Completely unprofessional and shows the level of staff they’re happy to employ—people who would rather ignore customers than do their job. When I called back, she conveniently didn’t have the courage to pick up again, and another employee had to deal with me instead. Even then, I was promised a manager callback that never happened. But here’s the kicker: after all this, my refund magically appeared 10 minutes later, proving they had NO intention of issuing it until I forced their hand. This company is a joke. Rude, dishonest, and completely incompetent. My company works with a lot of landscapers and gardeners, and I will make it my personal mission to ensure they all steer clear of this business. Ended up using Darlostan Builders Merchants instead—night and day difference! Professional, efficient, and exactly how a real business should operate. Save yourself the stress—these people aren’t worth your time.

There was a lot of broken slabs in package luckily I didn’t need all of them

A feature of my garden that is particularly eye-catching. Adezz are an exceptional brand.

My paving arrived, no damages found and delivery driver was friendly and helpful.

I was promised that it would be with me in 2 - 3 days. Monday came and nothing arrived. Rang to chase and was told the transport people would ring back, they didn't. The product arrived Tuesday and put a whole project back by a full day. Very irritating given the assurances. Happy to buy from them again, but this industry needs delivery accuracy

My 60 sqm of kandla grey arrived as expected. No issue

Ordered goods and got immidiate confirmation and t&c's to sign. Phoned on day of expected delivery. Could not get an answer, waited all day for delivery company to arrive, eventually they phoned late in the day to say they would be an hour, at the time it felt like a wasted day. We live in an age where delivery is normally spot on, not really understanding how heavy these pavers are and the kind of delivery truck needed, driver explained the process of loading and offloading.. have a new appreciation for this kind of service.Happy overall

The delivery company kept delaying their arrival, we are not waiting for an Amazon box, we needed the man power for this. So this was our frustration, but when the flags did arrive the driver was friendly and helpful.Really pleaeed with the product and the price was decent

Had a really good experience getting my block paving. I had to change the delivery date at late notice, and the guy at Paving was really helpful. The driver that delivered was also really friendly. Overall a very pleasant experience.

Hassle free ordering process. Delivered in a few days. Only one broken slat out of 120 square metres. Perfect porcelain tiles non slippy which was my main concern.