Don't use them - THE WORST customer service I have ever experienced. This has been ongoing for MONTHS a. Paid $$$ up front - sent me lotsa things but aligners did not fit properly, cracked a crown - and when I contacted them about the problem they sent me another impression kit and never sent the new ones. Then I tried to contact them...they cancelled my account and sent the following: This is Tony with the Clinical Support Team. Thank you very much for your patience throughout this process. We are happy to support you in the next steps of your smile journey. We understand you’ve been waiting for your additional aligners, and to make sure we have the most accurate and up-to-date information, we’ve temporarily CANCELED your order. Don’t worry, we’re here to help you move forward as quickly as possible. To move forward, we just need a little more information. First, we’ll provide you with a $400 reimbursement to cover the costs of your dental visit and scan. This reimbursement will be credited to your account once you provide your credit or debit card information?HERE.?Please let me know when you've completed the form. Once you’ve received the reimbursement, please visit your local dentist and provide the following information: A digital scan to help us customize your treatment for the best results. A full mouth series of x-rays, or 4 bitewings and 2 periapical x-rays, taken within the last two years. A comprehensive periodontal charting from the last 12 months. Chart notes from your most recent exam (within the last 12 months).

Slow to respond months longer than promised

BEWARE. DO NOT USE. Will take your money and give you dozens of excuses as to why wont send you second set of aligners. You will have to jump through endless hoops and honestly feel as though they are just seeing how long it will take me to give up. Please DO NOT WASTE TIME OR MONEY UPDATED AFTER BYTE RESPONE: AI responded to this negative review like AI responds to my concerns via emails through the Byte customer service system. I have tried customer service. It is the same evasive "I want to be helpful" rhetoric that makes you believe, at first, that a resolution is possible. HOWEVER, sadly this is not the case!!

I was at the end of my treatment in Oct 2024 when they stopped services and indicated I needed to go to my dentist to get a letter indicating I was not at risk for the various issues that were surfacing for some clients. I only needed my retainers and indicated as recently as June of 2024 my dentist had given full authorization for me to use/continue Byte. (I had to do this as I had two crowns done.) We went in circles via email communications as I could not get back in to see my dentist for over a month and that the letter on file already indicated that my dentist gave approval- but Byte still refused to send me my retainers. (I already had the top retainer- just needed the bottom.) I have since found another company that made my bottom retainer and now only order retainers with them. That was so frustrating and left me with a really bad view of Byte. I am lucky that I was at the end of my treatment and did not need any more alignments.

AWFUL, AWFUL,AWFUL!!!!! Don't waste your time or money. Awful customer service, awful care, no access to real people or the provider that is listed on our care plan. I find this particularly criminal after paying for the aligners, I paid for the warranty for lost aligners and have not been able to get them replaced.. After months of requesting them, and sending multiple pictures and answering repeated questions, they have only replied with a demand for me to sign a waiver of holding them responsible for the outcome of my teeth. On the letter it requires me to go to a local american dentist and get checked before they are able to communicate with me or issue any new aligners (ones I have already paid in full). Problem with that, I live in another country and have no access to an American dentist, so my entire care is now void after they took my money. I have called MULTIPLE TIMES AND no one picks up or calls back. By email, they send a demand for me to sign that they are NOT responsible for the outcome of my teeth. I am stuck with nothing, reoccurring bill over 2k and a lot of frustration. I need a refund, so that I can seek care in the country I am in and there is no customer service to review the gross incompatibility of their new demands and my geographic circumstance. BYTE: PLEASE DON'T REPLY WITH A FORM LETTER THAT YOU CAN'T RESOLVE THE ISSUE THROUGH TRUST PILOT. YOU DO NO NOT RESPOND TO PHONE CALLS OR EMAILS VIA CUSTOMER SERVICE OR THE NUMBER OF YOUR HEAD OFFICE. I NEED MY MONEY BACK SO I CAN FIND A LOCAL ORTHODONTIST. IT HAS BEEN A YEAR OF NO RESULT.

Customer service did not respond to multiple phone calls and emails. Sent in updated photos with requests. The following message was received multiple times. "Hi Lauren, Thank you very much for reaching out! I would like to let you know your Clinical Support Team is not able to make calls at this time. We are happy to continue to help you through email at this time. We would like to ask you to provide a little information for us to assist you with your concerns. We are looking forward to hearing from you soon with the information that has been requested."

Poor follow up Incomplete addressing of issues Grossly inaccurate estimated treatment time Started in 2020- it’s 2025 Solutions do not address communicated concerns.

What went wrong was, they didn’t have the best pricing honestly. for something they may or may not work for me, i won’t pay a pretty penny for it. it also didn’t show me the best reviews, and that’s not their fault that’s just something i need to go to an actual professional for.

This company is a scam. The treatment didn’t work. My teeth are still not straight after completing the treatment. I have been reaching out for weeks, Sending pictures, looking for some kind of resolution. All I wanted was for a product to work, and it didn’t . Shame on me for not doing more research on this company before doing business with them. Lots of websites including the BBB and Reddit have horror stories. I’m sure this company will be out of business soon. The worse part is they will Probably rebrand and do it again under a different name. It’s a shame. If you’re looking for treatment DO NOT go with byte. You will be disappointed. You’re better off paying a little more and going through your dentist.

This company has the worst customer service ever. I’ve been trying to reach them for a month, and they take weeks to respond—only to offer no real solutions. My aligners don’t fit, my teeth are shifting, and they want $800 for a new pair after I already paid $2,000. You have to fight to communicate with them through endless emails, typing so much just for them to ignore you. They never answer calls, and their Trustpilot rating speaks for itself. Horrible experience.