Absolute disgrace. I chose them over other brands to support a UK local family-owned business. I got a set of 50mm deep section road wheels, with an additional £67 crash replacement, thinking my warranty would be bulletproof. However, after a year and a half and about 5000 km of use, the rear wheel's carbon exploded while my bike was hanging on the wall. The tire pressure was at the recommended 80 psi, which was nothing crazy at all. I contacted them about this situation, and they never got back to me.

I ordered a wheelset from zedbikewheels in Jul 23, as with many of the experiences listed on here the initial engagement was great (which makes what happened later all the more frustrating), they turned up around a month later. The wheels were sent with an incorrect freehub which took a few weeks to sort owing to them not responding to emails but it was eventually sorted. In all fairness to Zed the original wheels looked pretty smart. Because of the freehub issue and being away with work I didn’t get chance to set these up for over a month (importantly outside the 30 day guaranteed returns period). On setting up the wheel tubeless, seating the tyre and leaving it for about a minute at 50psi the carbon rim cracked in half, obviously this sent the tyre off and sealant everywhere. The wheel rim had cracked around its entire circumference- clearly an issue with the carbon layup of the wheel. Zedbikewheels ignored all emails, website messages and calls for around a month to the point I was in the process of reclaiming the money on my credit card. Eventually they had me send the wheels back on the understanding I would be issued a refund, however, on chasing said refund they then said as it was outside of 30 days I’d get a replacement wheelset instead (frustrating and terrible service but within the law). After 3 months and 5 months since the first set failed, some new wheels turned up at the house with no warning (I’d chased them repeatedly in this time but got no reply). Wheels were completely different from the set I ordered and looked significantly lower in quality to the first set I received I immediately sent them back. Again I had to raise a claim through my credit card, which was upheld. All the time Zedbikewheels were unco-operative, suggested I should only get half the money back as it was only 1 wheel of the 2 that failed (from my credit card not them) and it culminated in a ‘report’ that was written by them suggesting I was at fault and actually I wasn’t entitled to anything, it contained a number of photos of a wheel that had clearly been tampered with from the defective wheels I sent back. Ultimately just buy a pair of Hunts, Vels, Primes, etc they’re cheaper, and no doubt use components knocked up in the same factory. The difference is if something goes wrong you won’t have to deal with a disingenuous setup such as these. I’d been keen to support a small wheel builder local to me, as I’m sure you are if you’re thinking of buying from them, but the owners Lee and Susannah simply do not deserve your support. *on Zedbikewheels reply. As stated above this is no longer under review by my bank, the claim has been upheld in my favour, I posted this following receiving the money back. Part of this decision was the length of time you took to reply and the fact they waited 2 months to receive your feedback.

The reviews on here made me extremely nervous over the purchase of my wheels and to be fair I gave Zed wheels a hard time because of this. Ultimately, the build and delivery time was just shy of 2 weeks, Zed have been nothing but polite and professional, the wheels arrived today and are far better than I envisaged. Really look forward to trying them tomorrow. Chances are that I will order another set but won’t pester them as I have no concerns and neither should you. Thanks Zed and apologies.

Ordered a 35mm Carbon Discs that were on clearance. Specified QR in the details. A week later Lee emailed to tell me that the hubs on the clearance wheelset Zi had ordered were not suitable for QR, but he could use a different hub which was lighter or I could have a full refund. I opted for the lighter hub. I requested TA end caps to make them future proof for use on other bikes. Wheels were delivered 2 weeks after ordering, but without the TA end caps. A few emails later I received TA end caps in the post. Now fitted to my wife's new bike (plans changed after all) they've reduced the overall weight by 900 grams compared with the manufacturer supplied set. So far they have only been used for a short 12km shakedown ride, no complaints so far, they run true and are light. My only gripe would be communication, there is still room for improvement, but I do understand that with such a small workforce it's not always possible to reply immediately. Overall I would order from again.

Firstly these are great wheels hand built and really super light, my rim brake wheelset also came with ceramic bearings but I wanted to change the freehub. Despite being really busy Lee squeezed me in the same day as I was driving back from Yorkshire to supply me the new SRAM freehub. And we got talking about building bespoke wheels for my hill climb bike, which has given me some ideas for the future build… a cyclist and a top guy!

i have been riding bikes with handbuilt wheels for over 50 years and trust me these wheels are as good as any i had built. The customer service was first class ,so go ahead and use a small homegrown business .

I bought some carbon wheels a couple of years ago and managed to damage them in the garage during winter ? Messaged Zed wheels expecting to pay for a repair. Susannah messaged me back promptly to say if I paid the postage fee of £24 the repair would be free of charge which was totally unexpected and a great bit of customer service ! The only hick up I had was replying to myself rather than Susannah and wondering why I’d had no reply lol. Sent them back and labelled as required. Then got a message from Susannah to say the wheel had been received. Next day a message from Lee, I assume the technician repairing the wheel to tell me what had been done and he was posting the wheel back to me. Next day the wheel arrived all repaired and best of all FREE OF CHARGE!!! And all in less than a week, Thanks guys couldn’t ask for more 😁

Blown away by these wheels from a small company. Great quality, super design, light weight and all at an incredibly competitive price, much better than going mainstream and putting money into corporate pockets. I had questions prior to my order which were answered super quickly by the person building your wheel. Could not be happier.

I had a warranty issue and to be honest some of the reviews on here made me a little apprehensive. I needn't have worried. My hub fractured leaving two spokes dangling. The wheels are just over 2 years old but covered by a 3 year warranty. I contacted Zed and agreed that I would drop the wheel off. Lee quickly inspected it and agreed it was covered under the warranty. This a a small business (Lee and Susannah) and we agreed a turnaround of 3/4 weeks - which given the difficulties faced by small companies following Brexit (needing to find new suppliers; goods being held up in customs; old suppliers opting out owing to paperwork now required - not forgetting fulfilling new orders etc) seemed fair. Lee managed to source a replacement hub and rebuilt the wheel within the agreed timeframe - notwithstanding a later blip when the courier (FDX) didn't turn up to collect the wheel at his place. Even so, delivery was lightening quick and my wheel has been returned complete with new hub. I would have no hesitation in dealing with Zed in future or in recommending them. As to the negative reviews - that's not my experience but I guess sometimes things don't quite go to plan.....but remember, there's always two sides to every story.

Amazing wheels at a good price and have been faultless in the years I have had them. Wanted to change the freehub and they were also helpful with advice/providing parts even though this was some time after purchase.