A 9 x 12 outdoor rug should be shipped as a cylinder.. It came folded and I think it will be Spring before it flattens out.

I’m surprised that Beverly Rug even want my review after the emails, and calls to there customer support, unfortunately they didn’t respond, the rug supplied is the wrong colour to the one I ordered like so many other reviews I wish I had read before placing my order, hopefully this review will stop someone else from experiencing the same error and absolutely no response from Beverly Rug

Wish I had looked at reviews before ordering, as so many others I’ve received the right sized rug, correct range but the wrong colour and have tried for two days to get a responce from Beverly Rugs but nothing, atrocious after sale and customer service (if they exist at all) be warned!

Thank you! Will shop with Beverly Rugs again!

The rug I received is not what I ordered. I ordered a blue rug w/white border, but received a gray rug w/blue border. I have not heard back from customer service as to how I can exchange/return the incorrect item.

The rug was damaged, with threads pushing out.

I hate to be so blunt in my review title, but I have tried contacting this company to set up a return for the past few weeks. I have left phone messages at the merchant's, contacted through Amazon Pay, emailed, Instagram page, and on their chat on their website. No response whatsoever after dozens of messages. Do not believe the positive reviews, they can't possibly be true. Check out the negative customer service reviews similar to mine and you will run in the other direction. I'm left with a less than desirable product and out over $70.

quick, easy service, great product and price

I sent an email the day after delivery when I opened it and it is not the rug I ordered, to which no one has responded. Kindly contact me at 6176538848 or dalena2616@gmail. TY

Price and quick delivery. I'm glad you're available.