Dogs love the food and great service from Matt who always goes out of his way to make sure we never run out!

Matt from trophy pet food Torbay I would highly recommend very helpful for all your pet needs is only a phone call away fantastic service

I have been a Trophy customer for 14+ years, gone through 3 local agents but now have to rely on ordering and delivery from the website, In the last few months since they have been taken over and moved the customer service has been abysmal. I place an order, expect delivery within 5 days as stated on the confirmation of order and then nothing is delivered, no apology received until I chase the order at which time I am down to 1 - 2 days of food. Then for several months I get the same apology that they have run out of the food I ordered and so cannot supply it, never one have they thought to contact me to ask I want a different flavour until I make contact chasing the order. As a dog owner and breeder this is not ideal as some dogs have sensitive stomachs and a change of food should be done over a period of time not in 1 or 2 days whilst Trophy get their act together. If you want a reliable supplier go elsewhere!

This company has gone from being excellent when it was supplied by gold line foods to abysmal since being taken over by upf. Prices have escalated and several products to all intents and purposes may as well be discontinued as they are consistently out of stock with the new lead time for delivery of available product being extended beyond reason. Very sad. 😞

Great Customer Services.

John and Marie continue to provide excellent service. Delivered to our door on time and excellent communications. Always helpful and friendly. Many thanks.

Cannot thank John and Marie enough, my mistake I was running very low of my Westies biscuits contacted Marie out of hours John delivered the bag of biscuits the following day.

Fantastic knowledge of the nutritional value of the food. Great advice. Prompt service and the willingness to bring the scales each month to check the weight. Our Puppy with the help of the food is at a very good weight and coat looks amazing. ( we changed to trophey pet foods)

Very friendly rep and very knowledgable. If we have any concerns, Matthew is always available to help. The food is good quality.

Have been using Trophy Foods for many years. Food is of great quality. Our dogs are healthy with lovely shiny coats. Matt our delivery man is very knowledgeable and fantastic in helping should you need any advice. Totally recommend this company. You won’t be disappointed 😊