We was using Trophy for around a year before we started encountering issues in December. Our first order wasn’t received at all with no explanation as to where it was as. This was then refunded and we ordered another two bags in the hopes that this issue was a one off issue. Sadly this wasn’t the case and after waiting over the 10 day turn around period I emailed to ask about my order multiple times when I was told that the item I had ordered was no longer in stock which is very frustrating as it was clear this wasn’t going to be communicated unless I chased. It’s a real shame that this is the case following, I assume, new owners. I’ll be switching to another brand that can consistently deliver as it’s not great to have to keep switching a dog’s food.

I have been waiting 10 days since you took payment and acknowledged my order but as yet I have not had any update on delivery etc. Not a great advert for animal welfare or how to run a business. I am having to go out in the morning to buy a different dog food or allow my dog to starve due to the ineptitude of your company. I have been loyal to you for over 12 years and this is how you repay me. If the order does not arrive tomorrow (27th) then I will take it that you do not value me as a customer and no longer want my business.

Been waiting for a delivery since 3rd of January, been phoning last two days and no answers on phone. Ran out of dog food completely so having to buy other food for my dog. Shocking experience and poor service

I can’t recommend trophy pet food enough our dog is thriving lovely shiny coat and he love food time Michelle and curly are amazing and always happy to help and advise such a lovely service x

Matt Trophy Torbay always gives a first class service. The dog food is excellent and delivered to my door as I need it! Highly recommended.

As usual top class friendly service. Thanks

As always, Sharon provides excellent service! Trophy is the only food that agrees with my 13 year old dog sensitive stomach.

I have found Matt Cose, who delivers Trophy food to me for my dog and my cat, to be knowledgable, helpful, reliable and always cheerful. It has simplified my life considerably knowing when he comes to my area so I am able to order food when I need it, and that he brings it right to the door, and into my kitchen, should I need it. I am very happy with all aspects of Trophy foods through Matt and have never considered changing supplier. Thank you Matt. 😊

Matt Trophy Pet Foods. Matt is always reliable and courteous. He offers good sound advice and always goes above and beyond to give you and your pets a happy, healthy lifestyle.

Great service and product from Matt Trophy Torbay who always follows up any questions that we might have. It's quite something to receive such quality customer service these days. The dog (Buzz) always enjoys the food at mealtimes and as training treats.