Excellent service and brilliant customer service. The agent who dealt with me was amazing, her name is Sue, thank you

Massively disappointed in this time waster of a judgmental Company. I applied for a logbook loan with Varooma. Was initially accepted after confirming the details of my car, plus that I'm a civil servant with a permanent full time job and a very affordable income. I could understand being asked to provide proof of ID plus address, that's fine. I could easily have provided wage slips too if needed. But no. They wanted online access to snoop into my account, which I gave them. They then turned me down due to how I choose to spend my spare / pocket money each month...!!! Absolutely disgusted, disappointed and let down... Re: Your reply. I made it clear in my application that the Pandemic has not affected my income at all. Please don't try to take the moral high ground when, at the end of the day, only customers who have a poor credit score come to you in the first place - and your high interest rates reflect that! As for Moola, although some lenders use it, the majority do not...

Brilliant service and fast

Got to be honest, I read some bad reviews before applying but beggers can't be choosers. I found then to be brilliant and some of my last payments were late but they were absolutely fine as I phoned them to let them know. I really recommend this company

Shocking company

I got a loan last year - had no problems with it - or so I thought - then this year they wouldn't do one due to covid - fair enough - I went elsewhere - only to find out - Varooma sent back my logbook - but have left my car as under finance from them - I fully outright own my car - I paid off Varooma early - not late once - and they have made it impossible for anyone else to provide me with a logbook loan! I rang up and they removed it right away - apparently it was just an issue with someone not pressing a button - I never forgot to pay - you should never have forgot to press the button.... extra star as the person I just spoke to was lovely but that doesn't excuse me having to chase up after all this time has passed - If I find out this has affected my credit I will be making a formal complaint.

Paid car loan off months ago went to sell my car still showing as loan on it would avoid at all cost really not worth it

Put in an affordability complaint with Varooma , reason being on my last top up , I was told I needed to supply proof of income for the last 3 months , I provided my bank statements and it clearly showed that for 1 of the months I had no income / or did not match the income I quoted , there was a bank transfer on my statement for £1200 , which I fact was another loan paid to my friend and transferred to me . There agent said “ we will use this as your income “ , and there are now denying all knowledge of this . Telling me now “ yes we require 3 months bank statements but 1 months income is fine “ also after paying my loan off they didn’t return my log book , and had to call a number of times to get it sorted , So I received an email today saying my complaint at been upheld , then the rest of the email was about them defending there decision , when questioned “oh sorry we meant were not upholding “ completely unprofessional to send out emails without checking them . Avoid like covid 19

Andrew - top man , very helpful . I just did my top up today . I was on the phone with Ricky - top man,he explained everything and made things easier for me . I had a visit from Andrew , he was very polite , was here on time and explained the agreement in detail. I was lucky to have him. Great service . Would highly recommend .

Absolute shambles of an organization. Look elsewhere for a loan if possible. They do not provide any customer support, do not allocate the payments against your outstanding balance and instead pocket it against the interest, thus not reducing your overall balance when it comes to settliing early. In the process of taking this further with my legal team to reclaim their extortionate fees/interest.