Lordsfield Swimming Club
Thankyou, Lauren, Danielle & Andy great service and best Customer Service I have come across in a very long time. We at Lordsfield Swimming Club appreciated your understanding and prompt service. Regards Janice
Great Pool refurb
After they were the only pool company to return my calls and emails we used Blue Cube to summerise our pool. Because they did that well and in a customer friendly way we got them to do a full relining the pool. Andy, Lewis and Rhys were great and the final look is excellent. Thanks again guys, and Jenni for great customer service!
Recommended as a relatively low cost option
I am writing this review a year on so that it fairly reflects our entire experience. Blue Cube completed our pool at a reasonable price and under difficult circumstances due to Covid restrictions. There were some problems along the way. The plastic liner did not fit snugly at the first attempt and they tried to blame us for turning a vacuum pump off (actually it was one of their guys who turned it off). The dehumidifier did not work when first installed and could not be fixed for 5 weeks (it was Christmas/New Year season) . This led to some black mould damage to the interior walls, which we found had not been varnished. We eventually settled on a discount to the final payment to allow for this. Since then the pool has been fine. We have been able to use it through the winter, though you can imagine the electricity bills! Blue Cube have not been in contact to check on how we are doing with our new pool but they have answered questions by email.
Great, professional service
Professional, friendly, and knowledgeable service. Will definitely be using again.
Great customer service
The engineers duly arrived with us at the time agreed and from start to completion everything went “swimmingly smooth”. Two young gents who were extremely polite who seemed to completely ‘know their stuff’ and genuinely cared about what they were doing. When presented with the job nothing seemed a challenge and the job, a replacement filter system was completed accordingly with no fuss. These gents are a real credit to the business - thankyou once again Blue Cube Pools.
I cannot thank Blue Cube enough for…
I cannot thank Blue Cube enough for their superb response and service in the past week, when we had a pump emergency , which closed our medical hydrotherapy pool. It is a pleasure to find such a fantastic family owned local company with such knowledge and experience. Thank you again. James Redhead The Paddock Pool
Highly Recommended
Blue cube has always delivered on their service and the guys are always helpful and very knowledgeable.
Outstanding service and knowledge
I found the overall service level offered from booking my pool survey to be outstanding. Always responded to my questions efficiently and promptly. I found the advice from the Engineer very useful. Clearly very knowledgeable and kept all the information to a format that I would understand. Impressive and I will be back! Thank you for making what can seem complicated about maintaining and running a swimming pool, very easy to understand
Terrible customer service
Terrible customer service at a number of levels including pricing/charging, work scheduling, poor work product, installation of different product to the one specified in agreed quote. The list goes on........
Great communication throughout
Great communication throughout. Polite and professional company. Will be using you in the future! Thank you