Great customer service!!! Highly recommend it!

Amazing delivery time. Super comfortable and pretty bed. Customer service was also so friendly and helpful.

It's great to be able to buy a quality Irish-made bed at a fair price, and with quick delivery thrown in DFI Beds are way ahead of the competition.

Bought 2 beds for my 2 kids, had them less than 2 months when one of them broke, it broke as I was leaning on it to clean behind the bed, I had moved the mattress and was leaning on the base(near the edge where it should be even stronger) , hand went through the base causing me to fall and hit my head. I sent an email to customer service on 28/9 and got no reply or acknowledgment whatsoever. I then contacted DFI by phone on the 7/10 spoke to a girl called Kelli, who able to see the email I had sent on 28/9 but could offer no explanation as to why I had not been contacted. She informed me that she’d get onto production and I’d be contacted back by someone very soon. Had to re contact DFI on the 21/10 (id given it 2 weeks) as once again nobody had contacted me, spoke to the same girl again, who informed me that the production manager had stated that a faulty bed wouldn’t pass quality control and that something must of happened and suggested that I re-purchase another half of a bed. When I asked her what she was implying about how the damage occurred , the CS service agent backtracked and informed me that she had followed up on this with the production manger and in her experience in these matters that DFI don’t replace beds, this assumption was made without even seeing or examine the broken bed, and only viewing 1 photo I had sent. After informing her that the fall had resulted in a cut to my head and that I’d very happily get onto my bank and initiate a charge back due to the bed being defective she informed me that a manager would call me, however 5 mins later I recieved a call back from her asking me to put everything in an email again, because I had stated I’d injured myself and I was willing to go to my bank, that her manager had passed it onto their legal team and wouldn’t be calling me either. Rudest and most confrontational customer service agent I ever spoke with, she did not return a call despite stating she would on 7/10 , was constantly speaking over me saying ‘I only work here’ (despite offering her opinion ) Updated 23/10 I was contacted by head of sales and the issue immediately resolved, replacement half base coming for my sons beds and even taking the old one away too. Exceptional response from DFI, I would put it to 5 stars but can’t quite dismiss the initial lack of communication and solution offered to me.

This is the 3rd bed I bought from DFI & as with previous 2 orders from.the time I ordered to delivery was super fast. The site is very user friendly & the delivery man contacted me the night before giving me a fifteen minutes timeframe when ho would deliver the bed the following morning

Great service. Delivered to clare within a week of ordering. Text the day before to say when mattress would be delivered and mattress very comfortably. Happy customer.

Excellent service from beginning to end. Took up the 'deal or not to deal' offer and got a fabulous deal on two single divan beds complete with drawers, mattresses and headboards. Free delivery arranged for the following week. Paul arrived on time and was a true gentleman. Beds and mattresses are very good quality and have completely transformed the bedroom. Will definitely be ordering again.

Such fast delivery, the driver who delivered the bed was so polite and a pleasure to speak to !

Quick delivery, bed lovely. Good manufacturing

Was very pleased with the bed and mattresses Delivery was right on time no waiting around Very pleased all round