Professional and personal service provided by very helpful and welcoming staff; it's a pleasure to visit. Highly recommended!

Lovely personal service in very relaxed surroundings.

Really good personal service

I have been a customer at Masons Avenue for the past 8 years. Their expertise, attention and care are second to none. I have keratoconus, and they consistently carry out a range of checks on the health of my eyes as part of my annual eye test. I have always been happy with the prescription we arrive at, as the eye tests are thorough and not rushed. I also love the selection of stylish designer frames.

excellent professional and friendly service. My glasses were ready very quickly.

Absolutely first-class customer service. Always polite and efficient, but really take time to understand your needs and find glasses to suit. 48-hour express service is also great if you need spare glasses in a hurry!

I travelled into London recently for an overnight and somehow forgot to pack my contacts. When I discovered my mistake I knew I was in trouble- I have very poor eyesight and would struggle to navigate in the City without my lenses. I popped into HBD, where I have been a customer for many years, and they gave me an emergency supply. This enabled me to finish my work for the day and get home safely. They were brilliant!

Overall very friendly, helpful and gave good service. Only drawback was their refusal to recommend women's styles which my wife was asking about to save time - was told "oh no we're not allowed to do that" which is a bit silly as this is just a matter of customer convenience and time saving rather than ideology.

I have been a customer of HBD for many years, having my eyes tested every year and buying glasses from them whenever needed. They are superb, and delightful people to deal with. I recommend them unreservedly.

What a wonderful experience. I came to see HBD for an eye exam, my glasses also hadnt been changed in a few years. The level of service was something that I had never received before at an opticians. After my exam I was helped to find the right glasses for me. There range is extensible with ranges from your known brands like Channel to some really different quirky brands. There was so much choice I ended up purchasing 2 as I couldnt pick. Thank you to Kay for making something that is normally mundane a lot of fun!