Verified
No. 1 in customer service.
Friendly, knowledgeable, and helpful staff. Orders are always accurate. Never had a single issue in all the years we've dealt with Century.
Verified
Vs Bob
The equipment looks great and the video from your site made assembly easy. We will be using the Vs Bob in a training class for students considering a law enforcement career to practice less-than-lethal force on.
Verified
Overpricing and Encroachment
My school has only been doing business with your company for 3 years. The organization I'm affiliated with has been doing so since your company's launch. And we've happily recommended your products to our clients. However, it has recently your company has decided to enter the realm of instruction, with your video streaming service. By doing so, you undercut those of us in the trenches, those who've been pedaling your products, those who're trying to make a living doing something we love. You cheapen the art by encouraging the idea that you can gain skill (not to mention the less obvious benefits to dojo training. Ie: community, confidence building, learning the upside of hard work and dedication, etc), without personal interaction, assistance or guidance. Before, as business owners, we put up with your higher prices because you offered a variety of products that we could not obtain elsewhere. That is no longer the case. There are now several other outlets that offer those products at much more reasonable pricing. (for example: your 5' x 10' folding panel mat - my cost through Century: $349.99. I get the same mat for $170.00 through another supplier). I understand your need to find new sources of revenue. This IS business after all. However, if your idea of business is torpedoing the businesses that helped build your company to what it is today; I am not willing to continue doing business with you.
Verified
Awesome
You had fast shipping time and your customer service was awesome on getting a piece of my order that was missing shipped to me. Thank you guys so much and keep staying awesome!
Verified
Returns
Customer service for returns have no follow through. An item shipped damaged, pictures of the item was requested and sent and several follow up phones calls made and no response on replacement. Every other area has superior service.
Verified
Thank you for your quick and courteous response
Recently my order with Century had a couple of hiccups. Called in about the errors and it was resolved in 5 minutes. My order came with a pair of wrong size shoes and 2 extra items (not charged for). Century told me to just keep the items and had my other pair of shoes shipped out within a few minutes after our conversation. Good job Century. Thank you for your quick and courteous service. Tom Mah School of Karate - British Columbia, Canada
Verified
Grand Master of Instructor Support
I began buying all my student's martial arts gear in 1999. Since then till now, Century has always exceeded in service, quality, and over all professionalism. That makes them the Grand Master of Instructor Support to me, and I would think to every other instructor. Master Dominic Esposito, 5th Dan, Tae Kwon Do & Hapkido Under Grand Master Ray Sczuch Cleveland Academy of Self Defense
Verified
Instructor in need
Century always keeps me updated on products and status of my orders. Always friendly customer service.
Verified
Great quality.
Excellent products very good uniforms!
Verified
Many years. Great in all ways.
Fully trusted.