I placed an order for multiple items on 28th June for next day delivery. The parcel turned up when expected, but unfortunately one of the items they sent was incorrect. I contacted customer service for a return, however there was apparently an issue with their inbox getting spammed, so I did not receive a reply until I chased them a couple of days after. I sent back the incorrect item using the prepaid returns label, posted on 5th July and confirmed delivered by Royal Mail 7th of July. I have yet to hear anything back from customer services, and have chased via email twice with no reply. I’d either like the item I ordered, or a refund!

Fast reply, and good service

Quick delivery. No issues at all.

They were very kind. I asked them for a quote in Mexican pesos and they worked it out. Thank you

Great job 😉, everything is great

Good price for the Green Re-Kånken backpack at a discount. Speedy delivery, arrived in no time. I love the backpack.

I haven’t received it yet!

My bag came in Korea carefully. And it's amazing bag.

Each of my 3 orders have been delivered to Australia with no problems. Products as pictured and described, postage 1-2 wks. Would like to see an AUD conversion table though.

I never received my backpack; The return time is 25 days, I consider it too long and added to that I had to pay the backpack charge on my credit card as if I had received it. Very bad international delivery service royal mail. They should send with DHL or UPS