MP INVESTIGATING. IF YOU HAVE HAD THE COW BOYS IN GOTO GAS SAFE GET A REPORT DONE AND CHANCES ARE FURTHER ERRORS IN INSTALLATION. AFTER 5 YEARS I WILL GET REMEDIAL WORKS DONE BECAUSE MY MP NOW ON THE CASE. DO NOT GIVE UP 5 YEARS AGO DAMAGED MY PROPERTY WITH WHOLES THIS IS JUST ONE PICTURE ATTACHTED.

No gas certificate benchmark book and massive wholes left in property with subcontractors laughing at what poor workmanship done to other properties. Check your bolier has been registered please.

Stevenson's heating came to service my elderly Mum's boiler and my sister was there and told the engineer my Mum was deaf. He left her with no heating. When he returned and had to light the pilot light he said he asked my Mum if she wanted it working before he left and my sister said. "No you did not " the engineer said I told your Mother not you. I think he was trying to exploit the elderly.

They fitted my boiler. So thought I would use them to repair/replace faulty radiator valve. Wrong decision on my part. I booked the engineer, who had problems with his van. So young assistant came out. Charge for this visit 60 odd quid. Then Engineer came out and replaced valve, charge for supplying and fitting £210 odd. After I complained they knocked off £50. Very short sighted approach. I will not use them again. So they lose profit from some new radiators I was thinking of having. Plus if course at some stage a new boiler and any other repairs I may need in future.

They have twice failed to turn up for a pre-booked service on my boiler and water heater. There was no apology for the inconvenience of twice waiting-in for nothing. After the last no-show I asked to speak to the service department manager to find out what was going on, but he was away from his desk at that time. I was told I'd be called back by him as soon as he got back, naturally he did'nt!! I called again and finally spoke to him, he said he'd call back with an explanation for the no-shows, I waited a week and nothing, so I called again yesterday and surprise, surprise he was not around, but he would call me back later that day. Again nothing!! As we're supposed to be one of their priority customers, I wonder how we'd be treated if we weren't. Needless to say, we'll be going to a more reliable company going forward.

I contacted Stevenson heating re my hot water solar system. I noticed the heat wasn't transferring from the panels to the store like it used to. it was taking so long to happen where before it was as quick as the boiler for heating up the store. It says on there web site they can repair and service all makes. first they said it was a problem with the boiler interfering with the system so the cut some wires and left. felt it was odd as the system had been working fine for the last 4.5 years. the next day we noticed we had no solar and not only that the boiler was no longer picking up where the solar falls short. so no hot water. I called them back they took another look to find they had blown 2 fuses in the boiler. they used the spare ones in the control board to fix the problem and said they would replace the spare ones (but still haven't) Boiler now working but still no solar heating. I rang them back they came out and replaced the fluid in the panels. still no difference. I rang again they sent out another engineer who took the pump off and said it looks ok i will have to speak to my boss to see what he wants to do. Since his visit the system goes into thermal shutdown as soon as the sun comes out even though the system gets over 145 deg the water never gets to the store. i rang up again to find out what was happening as we are in the peek of the summer and I'm not getting the benefit of the solar. He replied i will have to contact the manufacture. Day passed i heard nothing. i left 2 messages on the engineers mobile but no reply. I contacted the office to then find out the person who was dealing with it went on holiday and didn't delegate another engineer to fix the problem. I rang and spoke to the manager who said he will get up to speed with the job and ring me back. days later still no call back and i had to call again to find out what was happening. The manager said he would get the engineer to call me. What a laugh this company is. Poor communication and to be honest i don't think they know what they are doing AVOID THIS COMPANY

Many thanks for installing my new boiler in the busy run to the Christmas period. The work was completed in a very professional and efficient manner by Steve the installation engineer and another Steve the installation supervisor who called in from time to time to help if a problem developed or an extra pair of hands were needed. Also thank you to the electrician (whose name I can’t remember) who wired the system up and Dave who carried out a power flush at the end. The house is now nice and warm and ready for winter when it finally comes!

I needed some Keston parts to complete a boiler repair, all other suppliers were saying they'd have no stock until the New Year. One call to Stevenson (Gas Boiler Parts) and the boiler is back in business the next day, and the prices are very competitive too. I will be keeping their website bookmarked for all future parts enquiries.

Had an electrician come round for 15-20 minutes and diagnose a faulty switch quickly and effectively Shame it cost £114 for 20 minutes work! Would not use again due to price which is a shame as the electrician was polite and knowledgeable

Good web site easy to use down side ordered on Thursday thought it would be here for Saturday not Monday !