I have found the customer service from KHP to be outstanding. The team - particularly Be, but also Julie - have gone the extra mile in every respect of the house sale/pre-sales process. The assistance has also encompassed support in dealing with the tenants who were renting my property prior to the sale. Helping in finding them a place to move to and also advising me as I navigated this tricky situation, whilst dealing with the inferior services of the 'official' letting agent. At all times, their professionalism and kindness have been second to none. Thank you both and to all the team at KHP.

KHP are amazing. You wont find an Estate Agent that knows the local area better. I have used KHP three times and each time they have gone above and beyond putting other Estate Agents in our chains to shame. Thanks for being amazing.

The team at Kings Hill properties managed the rental of our family home for 6 years whilst we were abroad, before going on to handle the sale of the house as part of our relocation. We heavily relied on them as we were living outside the UK, and they were great. They handled the communication between us and our tenants extremely well, organised all of the required maintenance and seemed to find new, good quality tenants easily meaning we had only a few weeks across the 6 years where the property was not rented. In my opinion they went above and beyond in managing the end of the rental with the final tenants, and the preparation of the house ahead of the sale and ahead of the new owners moving in. I highly recommend them.

India Tinsley was outstanding. At every step of the process she was diligent and she always left the lines of communication open even when she was not in the office. India was instrumental in finding me my dream rental and I am very grateful. First class service well done.

Great customer service from Brad and the team at KHP. Thanks for your help with everything!

The team at KHP are excellent! India is our main contact for our letting, she is always so quick, so helpful and follows up with me all the time. Would highly recommend for management of your rental property.

Brad at KHP in Kings Hill has been brilliant in the ongoing sale of our home, even when an offer fell through he's been straight back on it. The rest of team have also been excellent as well. Thanks Brad and I know full well I am a demanding pain in the backside!

Fantastic estate agents. Start to finish, Brad and Julie were fantastic. Knew answers to all questions asked and nothing was too much trouble. Highly recommend

Julie at KHP was fantastic - she kept on top of the process and facilitated good communication between the various parties in the chain.

Everything was fine until the offer was accepted. They were a few minutes late for a couple of viewings but no issue with this as traffic can be a nightmare. Was then a difficult company to deal with. There was tenants in the property (rented by KHP), was told they would be gone 1 week after sale agreed, then found out that they were due to stay for another 5 weeks. Got told different information depending on what member of staff you spoke to. Had a surveyor spot a problem with boiler, had to press to get the current owners to fix, then when moved in found the company that KHP used had bodged it with a nut and bolt. When we moved into the house, was left with old items around house, garden and garage including an old locked plastic cupboard with paints/chemicals in it. Meant 2 runs to the tip to clear myself. Didn't bother calling them as they were pretty unhelpful. From day 1, noticed a musty smell at top of stairs, after having a carpet quote, we were advised that the smell may be gas. Called a plumber and found gas leak, an exposed pipe, the nut & bolt bodge and most alarmingly that several bolts on boiler needed tightening. Rang KHP next day to report and ask for copy of work carried out and also about gas safety check and the member of staff didn't show any concern or empathy for us experiencing the gas leak, instead only interested why it had taken us 3 weeks to report it. Plus the fact that I see the boiler looked ok when I viewed the house (obviously not sure what I am looking at with all my plumbing training I must have done without realising). He was adamant I had signed off the work completed as satisfactory. I was so annoyed I ended up swearing at the staff member (wrong to lose my cool I know) was greeted to an offer to come to the office and sort it out like men.... No issue with staff member being offended with my attitude, I'd be more concerned as a manager of an estate agents that if a staff member is sworn at, that they want a fight.... Needs some training there I feel and probably some immaturity due to age being the reason for the poor attitude. After asking for a manager several times on the call, I was eventually passed over to her. She then arranged for the info to be provided. All I actually wanted was for the member of staff so show a little concern that a property that they had just sold, now appears to have a gas leak and several bolts on the boiler system were not tight. Some empathy and concern for safety would have gone a long way. My frustration at the start of the call was for the plumbing companies that did the gas safety check and the bodged repairs, I just simply wanted help obtaining the info, but the staff members attitude just made the situation worse which never needed to happen. No wonder that Estate agents get the reputation they do. This was my 2nd house move in 10 years and by far the most stressful and dealing with people who just want your money. My previous house sale with a competitor in Dartford was a pleasant experience and they actually gave me free advice before moving this time around. Waiting to get 5 minutes now to speak to the Area Manager Nick. Dealt with him previously to arrange a qualified surveyor to inspect the property and he was great. This was after the normal office staff were unable (not willing???) to help a customer to do the survey at 8am. Somehow Nick managed this with no issues. Shame he is not full time in the office as I feel the issues we experienced would not have happened.