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Harrison

06 November 2024, 06:44

  • AU

These recovery boots are hands down the…

These recovery boots are hands down the best on the market. I used to go to a local recovery center and pay a premium to use their Normatec boots, but after discovering these, I couldn’t be happier. They offer the same high-quality performance at half the price. Plus, I found a discount code (RECOVERY100) that saved me an additional $100, making them an even better deal. Highly recommend!

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Jay G

21 September 2024, 19:05

  • AU

No customer service

Ordered an ice batch and got delivered a month later. Went to pump it up for the first time massive rip around the top lid 80cm long. Cannot use it or repair it due to the location of it. Have emailed so many times and tried to contact them through return courier but nothing back at all. $150 down the drain.. stay away

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Brad

20 June 2024, 09:45

  • AU

Recovery zone a bloody disgrace

This company recovery zone is a disgrace and I would not buy anything from this company and wasting your money with trying to get them to send the products - I ordered the combo ice bath and sauna for $499 back in Feb 18th 2024 - I was waiting 10 weeks to get it delivered to my house with numerous emails to them with numerous excuses why I had not received it . We were told we had to wait until the courier delivered it and then tell them we don’t want it . The communication between the transport company and recovery zone was nil existent . They would blame each other . I eventually received my refund but only a portion because I paid through zip so $437 got refunded back to zip after another 6 weeks past now it was another 4 weeks now total 14 weeks or 3 and a half months but they deducted a shipping fee of $32 and a zip refund fee of $30 . I was really pissed off so I contacted recovery zone and they said we have followed there terms and conditions , so I contacted zip and they said they would challenge recovery zone and after 2 weeks I received today my refund of the remaining $62.81 back through the zip account . So this whole process took 16 weeks and alot of poor customer service from recovery zone and I believe they should be investigated with there processes . Go elsewhere for anything else you buy this company is a disgrace

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Chloe Snowden

11 January 2024, 06:16

  • AU

Brilliant Customer Service

I purchased a recovery bath on 15/12/23 on the 16/12/23 I received an email that there would be a delayed shipment and they would be unable to fulfil the order in time for Christmas and offered a refund if I didn’t want to wait. This was completely unprompted, I took the risk of hoping it would arrive on time and was very appreciative of the update. I did opt for the refund as it was a Christmas gift however customer service like this has left a great name for the business and I will be back to purchase in the future!!

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Donna

22 April 2023, 02:13

  • AU

The portable ice bath is wonderful &…

The portable ice bath is wonderful & perfect for my apartment living. Sturdy easy to assemble & collapse when needed. You feel amazing taking a cold plunge & this product makes the experience possible. Quality product I highly recommend this business

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Mike Kendall

05 September 2022, 18:36

  • AU

So stoked with my compression boots...

From the moment I made contact with Peter and Amanda about the compression boots I have not been disappointed. My order turned up almost immediately. I was especially surprised by the comfort of the cut the boot, the flexibility of the massage patterns and the range of compression available. But then again this is the standard of service and quality of product that Peter and Amanda provide.

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Abbygail Herrera

15 April 2022, 11:32

  • AU

Amazing serivice

They appear to be genuinely interested in what they're doing. I am confident that if I needed assistance, they would be willing to assist me. The unit's quality is fantastic, and we are looking forwards to utilizing it on a daily basis.

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..

04 April 2022, 14:11

  • AU

Great product

Great product. Informative instructions and guides on how to use.

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customer

29 March 2022, 11:39

  • AU

Great service

Great service, fast delivery and good to get email with instructions. Works a treat has helped my legs in the short time I’ve had it.

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Patrick Moore

23 March 2022, 14:32

  • AU

Excellent customer service

Excellent customer service. They really seem to care about what they're doing.