We have order flags from CollinFlags for years and have spent thousands & thousands of dollars. The last flag we purchase for $600 started to rip a lot sooner then the ones before. I was going to purchase another one, as we have a large company building and we fly a very large flag which could be seen by 2 major highways in NJ. (Our father started doing this years ago and we keep it going in his honor.) When I looked at my last purchase, I notice the flag was less then 7 months old. Finding this very concerning I sent them an email. I would think they could see our past history and how we have been customers for a long time & spent thousands of dollars. I would also think they would apologize and give us a discount of some sorts. In stead, after sending them pictures, I get this email. I will be giving our business & money to a company that: 1. Stands by their products 2. Values their customers THEIR RESPONSE: "I do apologize, however due to the wind conditions in your area, these can be found at (trustpilot told me they dont allow links, so I had to delete the link that they sent me), this has been found to be normal wear and tear. The U.S. Government generally expects a flag to last approximately 90 days based on daily usage from sunrise to sunset - but not during periods of inclement weather. Tests have shown that in some cases a flag flown 24 hours a day will last only one-fourth as long as one flown during daylight hours only. The major enemies of a flag are the wind and sun. Neither you nor we can control the weather, but you can take care of your flag and lengthen its life. #1. Occasional washing in warm mild detergent water will prevent dirt and pollutants from attacking the fabric. #2. Have your flag repaired at the first sign of fraying. Our flags are manufactured to give maximum service in return for reasonable care. No two flags wear the same. Because weather conditions vary, most flags flown 24 hours a day 7 days a week will need to be replaced two or three times a year. The best way to stretch your "flag dollars" is to have three flags: one flying, one in the wash, and a clean one in reserve for special occasions. Based on your order date of March 1st the life of your flag does exceed this. When purchasing a new flag you may want to consider our Polyester option as this does tend to fray less frequently but can loose its color over time."

Had to order large quantity of flags for the fourth of July, and they promptly complied. I also experienced ordering a customized one and I was never disappointed with it. In fact, the flag still stands today. They have an awesome way of handling my needs with regard to the transaction.

Placed a Phone order through customer service while the employees were quarantined very helpful staff. Will buy again from them thank you.

Great customer service the American Legion Auxiliary purchased seven flag poles for the Loup Valley Veterans Memorial and continue to buy our flags from Collins. We have been very happy with our product and service, Highly recommend them

In 15 years I have been short 1 time It was quickly taken care of

Love working with Collins Flags, excellent customer service department.

Great first service

They have fair pricing and awesome shipping. I usually get my orders within a few days of placing the orders. Very helpful in answering all my questions

Great prices quick delivery

they are very quick to ship...and have much cheaper shipping rates then my other suppliers.