I bought a 2018 demo model for a very good price earlier this year. Boy has it transformed my biking experience! I’ve always cycled all my life and enjoyed it but an ebike adds another dimension. The Gost model has given me all I want in an ebike-light weight enough to pedal most of the time but a kick for those big ups and a boost to get me home on the long runs. I easily get 50mls and more per charge on that basis. It’s then always there when you need it. It’s looks like a normal Hybrid with none of the clunkiness and bulkiness of other bikes. The service from Westhill was good and the bike arrived next day and was easily assembled. It’s been faultless ever since. I’m on the look out for another one for my partner.

I purchased two Ghost bikes to use when I am not on my motor bike to ride on country lanes. I found them to be excellent value and great fun, and they look good to.

Bought 2 bikes from Westhill and immediately noticed that one of the bikes had scratches to the battery and frame, it also had 7 miles on the clock even though it was sold to me at full price as new. 3 weeks later I had to be without both bikes for a week due to repairs to the motors. One of the bikes came back even worse than before displaying error messages with loud grinding noises coming from inside the motor. The manager of Westhill insisted that the bike be returned to his head office for diagnostics so he could resolve the problem. I took the bike back to the store I bought it from (Cycle King) so DPD could pick it up. After receiving the bike from DPD, doing diagnostics on the bike, replacing the wheel and taking it for a long test ride to confirm the problem had been fixed he sent me an e-mail letting me know. He then decides after this to let me know there is significant damage to the bike frame and mudguard that I had purchased myself, the gear cable was also badly damaged and frayed. Westhill asked me for video proof that the damage was not there before I sent it to him. I sent him 2 very long videos showing every inch of the bike just before I took it to the store and the store even sent him their word that there was no damage to the frame when they received the bike from me and boxed it to send to Westhill for repair. I am now being completely ignored by Westhill and they are trying to get out of taking responsibility for the damage caused while the bike was in their care. Apparently my video evidence is not good enough for them even though they have no evidence of their own to prove that they did not cause the damage themselves while replacing the wheel. If they received the bike from me or Cycle King damaged the first thing they would do is to take a picture upon receiving it. The bike took a long time to get back to me and Cycle King had to spend ages trying to repair the damage Westhill had done to the bike while I stood watching. The store told me that Westhill had obviously caused the damage by clamping the bike up with no rubber guards when they changed the wheel and then dishonestly tried to get away with it by blaming me and the store instead of owning up for their mistakes. Appalling behaviour. I had to fight to get some compensation for the damage. I think the store I bought it from ended up having to pay for Westhill's incompetence as Westhill would still not take responsibility for their own actions. I am just glad that Cycle King were so professional and understanding in helping me resolve all of the issues I had with Westhill. Much respect to them.