Ordered seat online and collected the same day. Seat was exactly what I ordered and a genuine item. Many thanks Nick!

Email received from Oddcolours, enough said I think: wish to acknowledge receipt of your letter with bemusement. Which parts of my previous correspondence is your mind ignoring? 1) Whilst there may be a couple of mm’s difference in the specification between Ideal Standard and Sottini, the seat is the same, as manufacturers (Sottini and Ideal Standard being part of the same group of companies) allow themselves a few mm’s of tolerance on pottery anyway. 2) I still have your original e-mail, expressing how pleased you were with the seat 3) As also previously expressed, it’s pretty obvious that you’ve failed to install the seat correctly and have damaged the hinge mechanism somehow, yet you’re wanting to try and BULLY your way into extorting a new seat / hinge out of my Company. Well, as also previously explained, that really won’t work. Sending futile letters to me and wasting even more of my and your time won’t result in your expected resolve. I don’t need to enter into further discussions with any third party, as I have more than sufficient evidence to support what my Company has supplied you, including your own wording to express how pleased you were with the seat. You may need to seek independent legal advice, who I’m sure will explain to you and – who knows – get through to you that, having expressed how pleased you were with the seat, that you can’t then expect to back-track 100% and suggest that it’s not right and you having botched the installation also means that you are liable for the seat, as it can’t be returned in the same condition. You agreed to my Company’s Terms and Conditions, which fully show the returns procedure for Goods received/ordered. Now please,.. however used to getting your own way elsewhere you may be, please resist in wasting even more of my time. Go ahead with whatever Court action you feel you want to progress with to try and justify to yourself that you’re in the wrong, that you’ve damaged the seat, that you’ve fitted the seat (thereby unconditionally accepting the condition of same)… I really won’t be intimidated by anyone. Others have tried, and failed miserably. Now please, stop with the barrage of communication, which could now be deemed as harassment. I have fully expressed Oddcolours Ltd’s position. I trust you don’t need further clarification of this. If you do, I suggest you pass any further correspondence through your appointed solicitor for any legal action. Futile attempts at intimidation and bullying only suffices in making you look weak and as though you have nothing better to do, other than deflect the facts to twist them to meet your own misguided thoughts. Please stop harassing me without further delay. You are now becoming increasingly annoying, but this will not affect my Company’s position or the evidence I have readily at my disposal. If you want to waste £70 or more on taking this to Court to try and make yourself feel better for failing to have the seat installed correctly by a competent installer, then please feel free, but please rest assured that any such action will be vehemently refuted and the evidence I have shown to make the magistrate laugh at your vain attempts to extort monies / goods from my Company. I shall say no more. Please go and try your bullying tactics on someone who they may actually work on,… They won’t ever work on myself. Yours disgusted by your continued attempts to extort monies / goods from my Company, let alone wasting more of my time. Enough. Nick Wolstenholme Director

What do you do when you break a cistern lid? Not wanting a whole new toilet nor the plumbing involved, I asked Replacement Seats & Oddcolors to help, sent them a photo of the broken lid and they were able to send me a suitable replacement by Parcelforce courier - it has safely arrived and fits - problem solved. Emails answered swiftly, queries resolved, I am very happy to have found Nick and his company.

Do not go near this company. This is probably the worst experience I have had in 30 years of business. Selling non OEM products as branded goods at vastly over inflated prices. No customer service - owner is abusive and threatening.

This gentlemans business model seems to consist of selling discontinued bathroom components at vastly inflated prices, presumably taking advantage of the desperation of people who have damaged part of a bathroom suite and have few alternatives if they need a matching item. Very friendly and ready to take your cash at the outset, but a different matter if you have a problem later, in my experience. Did his utmost to wriggle out of taking any responsibility, accompanied by a flurry of increasingly rude, agressive and boring emails. He's certainly lost me as a customer, and I wouldn't recommend him to anyone else.

My parents ordered a replacement toilet seat from this company to find it damaged on arrival, I can't say we aren't surprised as the quality is unbelievably poor. The man that contact them once they expressed their unhappiness and request for a refund was extremely rude and aggressive and suggested they damaged the item themselves. This is no way to treat any person let alone an elderly one. Now my parents are scared of this individual. Please please do not do business with this company at all costs they don't deserve your trade and If replacementseats.co.uk don't deal with this immediately I will be taking further action - I can't believe your threatening behaviour towards my parents. They just want a refund is that too much to ask?? Reply: Hi Nick, thank you for your reply. I'm puzzled as to how you don't think you sound rude or aggressive towards customers, your tone is disgusting. You have accused them of damaging the toilet seat you supplied when it clearly arrived damaged. You are also now accusing me of trolling you when leaving a review is one of my rights. You can see from my account that my other reviews have been 5star. All they are asking is for a refund on the faulty item. They are not happy with the product and pictures supplied are proof of this. I'm sorry you can't take criticism but I'm telling you the product is faulty, it's not right and the way you deal with customers is damn right appalling.

We used their ID My Seat service and the man told us which of their toilet seats would fit our loo, so we ordered it. The seat arrived the next day. It's impossible to tell before removing the packaging and fitting the seat whether it is, in fact, the correct contour. They have a no returns policy once you remove the packaging - smart move by them. In our case, the front curve of the seat is too long and it protrudes over the rim of the pan by about 1cm which looks terrible. Moving the whole assembly back towards the cistern to get the seat to fit flush with the rim of the pan means that the seat won't stay upright when raised. Great. We are now faced with the decision to "live with it" or to fork out another £110 to get a seat direct from the bathroom suite manufacturer.