Weren't told fridge would come as is from the warehouse & we needed (still need) fridge door turned so it opens from the opposite side. Delivery people were subcontracted & therefore unable to change it for us. Were told no one could come out to change it until August 7, after we've already had the fridge for almost a month.

The lady in customer service was too gross in the phone

I’ve dealt with Tepperman’s for years and never had a problem with them. Great service and everyone always friendly and very helpful. I try to deal with the same salesman every time and he’excellent. His name is Bob James in Windsor. Always gives me good service!

Excellent experience with salesperson Excellent efficient delivery Excellent couch

In the store was great one of the delivery guy was not the most happy, kind of short We had thought we ordered a shorter box spring the one man was very helpful said lets try it with the bags still on then if you don't want it we can take it back we did and said we would keep it so then they had to take mattress off and remove the bags he made a comment about having to to do it!. Have bought everything I have from Teppermans this is the first time I did not give 5 starts

All the sales people are friendly and knowledgeable. They help you if you need help but otherwise, leave you to shop without following you around.

They were excellent

Service was excellent in store with no pressure to buy. The delivery guys were pleasant and polite and were in and out in no time. The only reason I gave a four is because they left four of the legs to my couch in the warehouse so they could only set up part of the couch and have the legs delivered on a different day (still waiting) which is inconvenient but not the end of the world. I would shop there again. Update: after being told the legs were in the warehouse and I would have them in a few days, I've been told that they are in fact not and it will be another 4-6 weeks until they are able to get them to me. My couch is incomplete and I now get to have an unusable portion of my couch taking up space until I get the legs. Such an inconvenience. As such, I've lowered my rating to a two.

This is rough, I have business to tepperman’s as they’re local people in the region. That being said, the sales agent I was with was great, however, stock showed 2/2 of the item I needed in stock. I received 1/2, with the second apparently being damaged. Granted they didn’t send the damaged one - they just said they called and told me it was damaged and then back ordered (they never called, I followed up) I picked this item partially due to the fact I could allegedly get it in a week. 2-3 weeks after this incident I call to follow up l, told not much they could do, put on hold so it can be looked into, then the line was dropped. Still waiting for a PAID for 300 odd dollar end table. No news. Well the repulsive assistance lead to me going to Smitty’s fine furniture and giving the better company 6k worth of business. Still waiting on that table!

We had a very good experience at Tepperman's. The delivery staff was excellent. When we went to pay the bill, we had a few questions about the bedroom set and the staff that we originally purchased the set from was not working so Ian, not sure what his last name is, was sent over to answer our questions. He was very knowledgeable and quite obliging. We always enjoy coming into the showroom and browsing, enjoying a great cup of coffee. Thank you for everything you do.