Very professional and knowledgeable

Spend 3200 dollars on a fridge only for the freezer door not to close properly. Only for Teppermans to send a repair guy extremely fusterated.

Excellent products sold there. I have bought all my furniture there. I make sure people know this.

My husband and I purchase a stackable washer/dryer to suit our needs and that would fit perfectly in our home. After careful considerations and research we found the right one and colour! During the 3rd washing washing cycle I realized the drum must not be balanced it was extremely noisy and sounded like the machine was going to Explode. Called the manufacturer of the GE Diamond Grey 27”space maker washing machine and that’s Mabe. Had to wait for a local company to schedule a service technician. 1st visit he advised to use less clothes and space it out evenly and not to use really heavy materials! I asked why? It’s brand new I should be able to use it how I want and for it to suit my needs. Technician advised their not made like back in the day and I said doesn’t matter it’s brand new! 2nd visit back I advised technician I put less clothes and still there’s an issue only on this 2nd visit did the tech take the panel off the washing machine and advise me it’s no good & we needed new parts as the drum is not balanced. Tech advised not to wait for new parts and exchange it for a new one. It was purchased on March 1/2019 and delivered on the 15th of March. Absolutely horrible customer service from the start. From March 15 until this day Teppermans tried delivering the same unit 2 times to replace the original & both times there was damage on new unit! Ridiculous! Wasting time waitting around at home for this and wasting 1/2 day hoping the next unit will be OK! You would think they would un package it and make sure it’s 100% before trying to deliver again so not to waste anybody’s time. Complete frustration! Numerous phone calls made to customer care dealing with Nick and Michelle and each one of them kept making excuses to not deal with the situation at hand when already on the phone with them instead they would tell us talk to the next Customer Care Manager who’s in the next day and we’ll leave notes on the account. WoW completely ridiculous! Almost every time we were told a specific day we would be contacted it never happened. We also advised customer care wich cell # to contact and they kept calling the wrong number. We kept being told and waited for over 3 weeks for possibly a new unit coming into Windsor warehouse from another location but every time we were told a date it it never showed up and we’re told they could try their best but no guarantees. When your in the month of June and your purchase was beginning of March and delivered on the 15th and all the way until June you still don’t have a functioning unit in your home thats extremely poor customer service and clearly they did not care one bit to try and accommodate us. We purchased previously from Teppermans and will never give them our business again! Our unit has been picked up and returned to the warehouse and we were expecting a phone call from customer care regarding our account and to see how they can compensate us for all of the issues and time we spent with this. Not resolved yet and no communication from Customer Care as promised. We DO NOT recommended purchasing anything from Teppermans! Good luck if you do and have any problems once the items are in your home they don’t care!

all employees where helpful went out of there way to help

i have got wrong delivery on one of the beds and its been a week it has not been replace and 2 pieces are also missing from the bed so i am not happy with that 1 bed they rest are good so thats why i am giving 3 stars

I bought a dishwasher in April around Easter. It is not working at all. The repair man made 3 visits to fix it and it is still not working. I feel that Tepperman’s should have replaced it and deal with the manufactures themselves instead of me. I’m a senior and cannot stand very long washing dishes myself. I have to take a break in between washing them. I even bought the 4 year warranty from Tepperman’s but they state it’s the manufacture’s problem and that I have to deal with the manufacture. Pitiful.

Terrible service! Sent me the wrong sofa only to wait three more weeks to send me the exact same wrong sofa and no one knows why or how this happened. Other then Alex W whom was the only person who seemed to get answers for us to why this happened, everyone else was useless.

service was very good.Got a honest opinion from the salesman.

The sales person was very honest,diligent and never gave up to help us find what we were looking for.