We bought a new Gentoo house a year ago.Five water leaks,the kitchen looked like it had been painted with a broom,I have had 3 bathroom doors.There is still snagging to do after 11 months in the property.The people I deal with are friendly and courteous but getting things fixed takes ages,room for a lot of improvement.

disgusted with gentoo group. I have been left for over 18 months with water coming down bathroom walls bedroom and kitchen walls and coming out of electrical socket. all I want is to be moved somewhere safe with my children but they said the problem will be resolved but it has been over 18 months now

Do not respond to complaints and don't do repairs in which they are responsible for.

Gentoo group Sunderland is britain's worst housing association and house builder. It treats its customers appallingly. The group likes to big itself up and showboats however its service provision is bad and the group couldn't care less. Gentoo group is totally devoid of any morals values or integrity. A dishonest disreputable company with a shameless record when it comes to customer care. Don't be stupid enough to part with money to this bunch of crooks and con artists. You have been warned!.I was conned out of my entire house contents value £40.000.00 because this company breached a court order to send my home to a waste tip. I have lost everything I ever had including photos valuables and items of sentimental value. Gentoo have brutalized and totally degraded me and reduced me to absolute poverty. The groups sadistic housing manager alan downey ( also reviewed here on trustpilot by me for a business he now runs called amelias attic in south shields ) was going to pull me off the back of a waste wagon that was sending my home to the tip as I tried to recover photographs. No one at the group which claims its worth millions would like their homes taken to a tip or to be conned like I have been. Can gentoo explain why they conned a court, the local council and myself or is this too much for a company that passes the buck with no one ever being responsible. It will be interesting to hear their response. So here we are months later from the above and there's no response! The group have been informed of this review but fail to answer. Which clearly shows that they are people who couldn't care less. Gentoo group has been told by the government that it has brought the rented sector into disrepute, due to dishonesty via the homes and communities agency, ( HCA )