Very grumpy and unhelpful engineer.

Our boiler was due a service so rang Butco to book an appointment which was in two days time. Tom the engineer was very efficient and courteous and customer services were helpful. From our experience we would recommend this Company 👍

Appalling - the visiting engineer came to service a boiler. In the process he fiddled with various things in the garage including the mechanism for closing the garage door. It then cost me a further £130 to call in an engineer to restore the garage mechanism. The company do not accept any responsibility for this or for the mess that he left behind !!

Absolutely horrendous company. Spoken to two receptionists/ supervisor in the office both very rude and patronising. My 89yr old mother had an engineer out four days ago..apparently control panel not working … engineer bought another one and “ cannot wire it” and they want to charge a £80 fee for an electrician..as it’s an “upgrade” ..hello…a parts not working , my mother pays a monthly plan for this and yet they are “upgrading” .this seems a money making scheme. My mother hasn’t asked to upgrade just have a working part to get hot water. Surely as a breakdown policy is in place everything should be covered…and not state replacement parts are an “ upgrade” Obviously a money making scheme and potentially targeting the elderly and infirm.

Now this is a review about a central heating installation that took place in the mid eighties! Yes, that’s right! Came back from a week away to find water on the wall and sloped ceiling on the stairs! Now although not a major leak, fortunately, it still needed investigating! My husband had to take out part of the ceiling to find out where the water was coming from! Then to the bathroom! When he got to the water tank he found that the overflow pipe had a leak! We are hoping that is the cause of our problem! On closer inspection he discovered that the overflow, that went into the internal wall, didn’t go anywhere! Something we had not ever looked at! No hole was ever created! If a more severe overflow had occurred the water would just run into our cavity! My husband has now got to replace the pipe, which is fine do to it’s age, and also do some major work to sort the job we had done years ago! He has found several things over the years that weren’t done correctly in the first place! We count ourselves lucky that this COWBOY workmanship has been discovered in this way! Just a warning to all to make sure you get what you pay for!

My 80 year old mum’s boiler broke down this morning. Despite being elderly and vulnerable she has been told she has to wait 2 days with no heating or hot water before an engineer can be allocated. Butco you should bow your head in shame leaving this so long in these freezing conditions.

Terrible service leaving an 80 year old lady without heating or hot water and the boiler making a lot of noise leaving her scared without help

Butco is absolutely appalling. I booked the appointment on 16/12/2022 taking the half working day unpaid and they didn't turn up. They visited us on 17th but we were at work.

I have used Butco twice now. The first time I was let down by someone else in the middle of winter and they came out in 2 days. I used them again this year for my service, I contacted them using Google Webchat but they didn't get back to me. However, I did then call them and someone called me back 1 day later to arrange the visit (for the week after). Generally helpful and friendly on the phone, and the engineers on both occasions have been very friendly and also helpful in explaining how to fix some of the issues experienced with our boiler system.

Very good service from this company turned up when they said and sorted the problem, special thanks to Mal.