Repaired my tub. Answered emails. Turned up on time. Elliott was a delight to deal with and mark arranged it all efficiently. Thank you

Thank you to the SOS team for my hot tub relocation today. The guys were professional, friendly and efficient. Highly recommended and will definitely use again.

Steven and his team turned up on our moving day, bang on time, to move our hot tub to our new address. The move went smoothly thanks to their professionalism. I will be asking them back to recommission and service in due course. Their customer service was so good I won’t be asking anyone else to maintain our tub.

Elliot came out to fix what I had perceived to be a major and potentially expensive problem (defective water heating problem)..... Left after 30 mins.... No drama....within 12 hours water was lovely and hot. Amazing!! THANK YOU SO MUCH (Just to add, the local agent for my make of hot tub had suggested it could be expensive to resolve, and, no pressure but had I considered purchasing a new hot tub!!!!)

Firstly I am new to owning a hot tub, I was especially given one under the understanding it would not work correctly and was no doubt not going to be a cheap luxury to have. It was clear that it needed a new filter pump and likely a heater so after waiting a week or two for the next available date a couple of pleasant chaps came and replaced these items as well as some seals. This service cost £850 which is a lot of money to me but I had roughly that figure in my head anyway, I was pleased to have a working tub. Concerns grew that the new heater might not be working as the team was still there an hour after installation and the temperature has not risen. As they left I was assured that they would come back and fix the problem for free as it was their recommendation ti change the heater. Sure enough the next morning it still was not heating so I called to arrange a come back, I called 3 times that week and 3 times the week after but everything I called it felt like the first and it was clear I was being ignored. After 2 weeks I received an email from Lauren stating that it MUST be the PCB and she quoted me £925 including fitting. There was an element of pressure to order ASAP and pay 50% deposit as they were putting an order in to the states that day. I was shocked by this stance as no one had come back to qualify the situation or test the circuit in any way, it is fact that the circuit board was not tested in any way during the heater installation. Naturally I refused and over this weekend paid a qualified electrician to look at the tub, he managed to fix the issue in 10 minutes, it was a simple wiring error!! This is the first review I have ever written because I’m an extremely chilled character but I have genuinely never felt more ignored, left in the lerch and potentially ripped off than I do with Hot Tub SOS. I want to warn others about these potential pit falls, hot tubs are great, they are expensive to run and maintain but it seems like this company views it’s customers as a license to print money.