Fantastic customer service and quick shipping! We got exactly what we needed and quickly! I spoke with an extremely knowledgeable and friendly customer service agent and will order from them again.

I was unable to contact the company. Tried their toll free number and it was not working. Tried leaving a message through their website and never got a response.

I ordered parts over the weekend. First thing Monday morning got an email that it shipped then no movement for two weeks. I emailed the company about it because they wouldn't answer the phone. The email basically told me that the item was on backorder. When I questioned why they said it was shipped and not on backorder I got a rude response about that's how their system works and if I didn't like it I could cancel my order. Finally got the part two and a half weeks after ordering it. The part works great so far. Don't buy from this company unless you are in no hurry for your parts and want poor customer service.

Purchased a remote from this company via Amazon. They said it was shipped on 3/31/21. The tracking number showed it was accepted on 3/31 in Round Lake, IL. After that, no movement for over two weeks. Finally on the 17th, I contacted Moving Up to see if I could cancel the order. Lo and behold, the package miraculously arrived at Elk Grove Village, IL on Sunday, 3/18 and is scheduled to arrive on the 4/23. Shady, shady company. Purchase from somewhere else. They won't ship until you request a refund. Apparently this is standard practice for them. They have reviews with the same complaints with the BBB and Facebook

I order a part. They told me it shipped on 15 March. When I had not received 25 March I contacted them and their reply was: "We were out of this and finally got some in. The order has been shipped but not scanned by the post office. I agree it isn't the best way to ship but since we are the ones that are paying for the freight it is the least expensive." They pay for shipping? There are other better companies.

Great service and price. Will use again for any garage door needs

I read the other reviews but had no issues at all with my order and overall a very positive experience with Moving Up. I ordered a pair of torsion springs and they were shipped same day and delivered to me the next. I had also contact them via email to ask about correct tensioning as I ordered oversize springs. They responded to the email the next day as well. I cant speak for the experiences of others but I will say I had a good experience and will contact them again the next time I need any parts.

Do not buy from this company! Ive never had so much difficulty with a company if a package gets lost or sent elsewhere

Fast shipping. Best price I could find on the web.

The process was easy and fast.