Poor customer service. I never received my pen. I've been trying to get any feedback with no luck. Their phone line just rings with no answer and no voicemail is available. I've e-mailed multiple times with no response. Even a direct message on Insta Gram and nothing. It's been over 14 days since I paid for my order and still have not received my product. And to have no feedback is very unprofessional. No signature required upon delivery for a product this expensive is not acceptable. ***Update. I reached out to FedEx, they say that they consider my package lost and they are currently waiting for PURI5 to file a claim with them to resolve this issue. PURI5 initially emailed me asking my claim #. Of course, I provided the # right away. It's been about two weeks and FedEx has still not got the claim from PURI5 on their end. So I reached out for an update and PURI5 is ignoring my emails. Absolutely no response. I've been trying to get any feedback with no luck. Please reply to my messages PURI5. I ordered on April 19 and still no product or help resolving this issue. ****Also, if PURI5 just adds a shipping insurance option at checkout this would NOT be an issue. It is NO EXTRA cost to PURI5 and the customer would be guaranteed to get the merchandise we paid for. "Route" is a shipping insurance provider widely used by many companies. PURI5 please consider providing this very necessary option. Doesn't cost you a penny. *****Your reply to my review is very troubling. FedEx claims full responsibility BUT they need PURI5 to do their part in filing the claim. No consideration at all. I'm not the only one either. Another review from April 14 also never received their pen. FedEx will help!! If PURI5 files the claim that the product was not received by customer!!!

Great vape. Heats up fast. Just wish battery lasted longer.

It's a neat little device, works well and I feel like it's a healthier alternative to smoking. There's definitely a learning curve, and the instructions could be a little more thurough, but I'm getting the hang of it. Over all I'm very happy with it.

Very easy to put together! Love that it doesn’t produce much smoke! And it arrived very quickly!

For all the great hype and reviews that I watched and read about this pen I really was not impressed even with the aqua attachment it’s kind of a bummer

Awesome vape. Impressive how fast it heats up.

Quick and efficient shipping. Online store checkout was a breeze.

Great and easy checkout experience.

Very easy to use and maintain. Wish that I had one sooner!

These guys are great with customer service...got my device In the mail and had some questions and And help and these guys were quick to To help me get my issues taken care of...thanks for the good work homies