Spoke to Casey on live chat, very quick response and super clear answer to my question!

fast service and good information

Spoke to DONNA via live chat! Super quick responses, extremely helpful and knowledgeable. Very good outcome, felt very supported. Thank you Donna 😊

Misleading! Bought from Nz with the impression the blood was tested in Wellington.. However after enquiring where my results were I was told it was being sent to the UK! Well over a month and several conversations with customer service later I do not believe my results were real at all. I have some known intolerances to Alliaceae and Solanaceae foods however non of these were flagged, whereas it indicated I have intolerances/allergies to food I've never had a problem with. I found it difficult to get straight answers from customer service regarding the location of my blood sample and how the were going to uphold the customer garuntee of getting your results back within 10 days of the lab recieving. Funny enough, I recieved my results the day after I enquired about potentially getting a refund as it was on day 9 waiting for my results. I think they sent me some bogus results to avoid giving me a refund.

Test was comprehensive and arrived with results at the expected timeline.

Jess was very efficient and prompt in dealing with my issues. I loved having a friendly, professional customer service advisor. Thank you I am looking forward to receiving my results.

Took ages. Results weird. Very inaccurate comparing with doctors tests. Not worth the money.

Product never arrived

I really enjoyed how easy this was to do and I am blown away by my results. Since eliminating the foods I’ve had a noticeable change in my gut comfort and zero bloating.

I did not have success resolving my isue online. Brian Barratt turned a problem/compaint around, he went the extra mile. His emails were personal, which is so appreciated in this day and age of AI. I taught sales/customer service for Dixons and am passionate about customer service. So a big shout out to Brian.