As a company when you look at your awful reviews and see customers upset by your inflexible exchange policy do you conclude: A. Time to give the duty managers some discretion when a customer has travelled intending to spend more money but needs to exchange an item that is unsuitable. B. The policy is on the wall over there, see? You stuck to your policy, we shopped elsewhere.

Would not accept legal currency ie Scottish 20 pound note. Manger who looked 13 shrugged shoulders and said that’s the policy…?…nothing on website..?? Go to a PROFESSIONAL garden centre

I'm horrified by some of these reviews. Lovely range of plants bright & cheap. Staff helpful if not always knowledgeable. They've installed good loos, done up the car park & access. Some of the path between the plant areas are not easy with the gravel, so leave your trolley at the end. They're looking to create a cafe, YIPPEE! I can't wait but appreciate the tea urn in the meantime. I've not had problems with the plants. Excellent value for money & I'm a plantaholic. Love going there.

We thought about moving a large palm type tree into a pot as it had fallen over during the bad weather spell. We discussed it with a salesperson in the Garden Centre - great advice and very helpful. We purchased a very large pot, stakes and compost. A substantial amount of money spent. On trying to dig up and move the tree we decided it was too large so we decided to shore it up in situ. On returning the pot we were told that their policy was no refund just a credit note. I would never think of returning plants but pots and decorative items maybe. The pot was £66 pounds

This company should not be allowed to trade! They are knowingly charging people for extra plants and not giving refunds when they get found out! I had only just left the till area but was still accused of theft and told to email my request. One reply saying they're looking into it and then nothing. DO NOT SHOP HERE!!!!!

Well,what can I say I went for a assistant manager role.I was interviewed buy 2 very young men. no managers or managerial skilled people. I couldn't believe the lack of professionalism. I'm a very skilled and qualified gardener and couldn't believe you would put me on a till and I would have to work my way up to plants. You employe to many stupid young unexperienced eople .The young Man who Interviewed me has been with you since June.!!!!really

Caution poor quality plants. I paided over £100 for a magnolia and when I got it home the same day someone pointed out it had a disease all over the leaves. Emailed plants galore with photos they asked for proof of purchase and emailed that then no response No refund No exchange. What a poor seller.

I am reviewing the new Yeovil branch. There is tons of parking including disabled parking and it is wheelchair friendly. The plants are super cheap and stunning. The quality is high, higher than most garden centres. I bought some herbs, a big pot not the tiny things you get elsewhere. £10.95 for ready planted hanging baskets, I bought one with bright pink petunias, I’ve had many positive reviews. Their new range of roses is stunning. Many at our expensive garden centre have black spot, there was not a single “spot of black” on any of theres. There multipurpose compost is good and super cheap compared with everywhere else. There are plenty of staff, they are extremely helpful and knowledgable. They deserve worth 5* s each. There are also enough of them to cope with the massive queues to pay, they have plenty of tills. I am not normally prone to gushing and certainly don’t exaggerate, this place is worth a visit. We’re off on our 4th visit today. Note, it’s a plant centre, not a garden centre with an expensive cafe and hundreds of expensive things you don’t want. The only problem is stopping yourself spending too much!

The actual garden centre is accessible once inside but they have no disabled parking bays which makes it a nightmare to park as a wheelchair user because on more than one occasion someone has parked too close and then had to wait for a long time to get in the car, I have spoken to management who said the owners have been asked multiple times but are not interested which is an awful attitude, so somewhere I wouldn’t give business to because they don’t care for accessibility.

Purchased plants here ,when we got home checked our receipt and had been charged for 45 plants by mistake which we never had .sent photos and proof but wouldn't do anything about it .how we would have got an extra 45 x 10 cm.pots in the car with 3 of us and a dog will never know .asked them to check cttv or with the assistant who served us . But they don't want to know.