I booked an apt with these people and they cancelled my booking with no explanation, alternative accommodation or apology. I suspect they got a better price. Blamed booking.com.

We were on our way to apartment to be told had to relocate us due to a gas leak in original booking. We were 20 mins away, after getting married that day. We were travelling to another family wedding the following day and had to stay over in Kilmarnock. Terrible apartments, not up to the standard advertised at all! Apartments nothing like the photos. Was so uncomfortable in there. Everything felt very unclean. Very shabby, old and work needing done and mouldy drinking glass in the apartment that I nearly drank from. When I complained the only solution they offered was a voucher of £50.00 off another expensive stay with them to show they could show me they could get it right the next time... Sorry not the way to do business! Bad Customer Service. No thank you. Will not be back.

Great service provided by Laurence of Donnini, quick to reply to any queries I had, friendly and professional throughout. Would highly recommend them, thank you.

Liked · Location and view. Disliked · A mismatched bathroom suite, rusty radiator, mold on wall. No freezer facilities. Years of dust and fluff on light fittings. Filthy, dog hair/sand everywhere. Spilled drinks under couch. Sofa bed falling apart. Draughty patio doors. Broken furniture held together with sellotape?? Bad tile finish in Kitchen. Many of these issues being reported to them years ago?? We lost 3hrs of Saturday due to having to pack, move and unpack again. Moved to 57 Churchill tower which obviously hadn't even been checked if it was fit for habitation even though there was a Donnini member of staff in the vicinity when we arrived. It had a really strong smell of stale cigarette smoke. Tobacco/ash on furniture. Holes in wall held together with sellotape. Litter under beds, blood stained mattress. All soft furnishings in living room had marks & stains. Filthy windows, cobwebs. Remnants from past tenants in wardrobes, on kitchen cupboards and in hallway cupboard. Dirty grout in bathroom. Dirty/broken glasses. Sticky floors. Dirty, threadbare living room rug. Literally a burst couch in living room. Clanging parking garage door below reverberating right through the flat regularly. We were woken at 6am by it this morning! 11 emails and over 100 photos later and all we get are paltry excuses and offered £40 off our NEXT 'Luxury' Donnini stay by a nameless employee who kept banging on about Donini's high standards! Making a complaint to booking.com as this wasn't by any means a cheap break. This was supposed to be a treat for the last few days of bereavement leave so needless to say we will never book another Donnini managed property.

11.30 pm looking for a room for the night and this was the only one available. Donnini apartments in ayr. Everything looked lovely but on closer inspection, there were little problems, like loose water taps and a noisy town centre (it was a Saturday so can be expected in a town centre). Now we get the price, I stayed from 11 pm on the 28th of May till 11 am the next morning on the 29th of May had to be out by 11 am, at a cost of £330. Complete rip-off. I will not be using them again, I would rather sleep on the beachfront in the car than book with these people again just out to rob you. All in all very bad weekend and even worse paying £330 for 11 hours