10 days had passed and my order had not been confirmed as despatched as my confirmation email suggested it would be. My email chasing an update bounced back. It seems from the sellers reply that my order had in fact been despatched and has seemingly been lost by Royal Mail and so a full refund is being processed. In the interest of fairness I have increased my review star rating because of the prompt response from the seller explaining what has occurred. Had I received an email confirming when my order had been despatched as promised, I would have tried to find an alternative way of communication but I just kept receiving prompts to leave a review on Trust Pilot of my experience (so I did!) As I have bought from Waxys before, in person, in Exmouth I know that the products are usually good so moving forwards I won't be ordering online again but instead will continue to make the visit to Exmouth.

Waxys always sell quality items with really strong scents. You can't go wrong with any of the items.

Absolutely brilliant so true to the smell i wanted highly recommend to anybody 😀 im 1 very happy customer will definitely buy again thank you 😊

Order was delayed slightly. But once arrived very well packaged , great products and a little freebie for the delay

Great products and service

Myself and my family travel down to Exeter every year, and we came across Waxys stall inside the market, ever since we have never found wax melts that come close to the ones at Waxys back at home. I recently rediscovered Waxys through Instagram and made an order and it definitely did not disappoint! The lovely lady I have been speaking too in the background when making my order was so helpful and I couldn’t have wished for a better experience! The packaging is definitely something that catches my eye and has the very best presentation I have ever seen, you can really tell so much time and effort goes into every little detail. The wax melts scents are endless and are amazing and last hours on end! The price point for the wax melts, the mixed boxes and the loyalty scheme is brilliant and is something everyone can benefit from! Such an amazing business and deserves so much credit ❤️

Such beautiful smelling wax melts. Great price and a great choice of scents. Would 100% recommend Waxys

Just started using these yesterday smells very nice will definitely buy again lovely

Great small business, great products, wax melts last and smell beautiful

Melts are amazing, smell divine. Will definitely order again soon.