London Palladium. On previous visits this venue has been outstanding, however after watching the Wizard of Oz there earlier today the performance was ruined by the lack of air conditioning, zero air flow. It was so hot and uncomfortable. No advanced notice to customers of the problem, and no temporary adjustments to help reduce the temperature in the auditorium. 1 poor lady had to leave due to the heat and staff issued her an ice pack!!! Don't get me wrong, the performance was good, it was just a shame that the atmosphere was like the Victorian glasshouse at Kew gardens. LW Theatres- next time at least tell your customers so they can wear shorts and bring their own fans!!!

Attended Matilda the Musical at the Cambridge Theatre in London, One particular member of staff, Aoife. Rude, aggressive and verbally abusive to my family. Ruined a family trip. Customer service beyond awful. Will never go back.

Had a Ticket for Wizard of Oz. Asked to be resold a few months back, heard nothing and then was sent the ticket on the day of the show, even tho i was ill on the day i chased this up. The ticket never got resold and i was even given a survey for attending, which should mean ticket was sold. Supposeable not no resell no refund. Total Con.

Bought tickets for Wizard of OZ a year ago, chose 2nd row as 1st was restricted viewing to any one under 5ft4 turned up and couldn't see anything! The stage was so high and our view was restricted to actors head and for several scenes saw nothing at all! Their customer service is non existent £450 wasted!

We purchased two tickets for a stand-up comedy that got canceled, and since November 2nd, 2022, until today, June 26th, 2023 have tried to get our money back, but they do not even reply to our email.

WOW, WHAT A BAD EXPERIENCE!!! I need to change my tickets for a different date. We paid £59 per ticket and I want to change to tickets that are in the row directly in front of our original booking that are currently being sold for £49.75, I'm happy to pay the £3 / ticket fee to change and not asking for any money back but am being told that I can only exchange for tickets that are the same price or higher, there are no tickets the same price so to change the tickets I would need to pay more when I really don't want to and do not feel I should have to. I'm over a barrel so am going to end up having to bite the bullet but the service and terms and conditions set are so completely unreasonable. I would strongly advise booking last minute if you can. To the vendor - your terms and conditions are unreasonable and you are ripping people off!

Very poor customer service and communication. Staff were more concerned with checking everyone's bags and telling people not to take photos than being friendly/ helpful. There were no programs available as I entered the hall and unfortunately I missed half of the show as no announcement was made that there was a break when the curtain came down. It would have been so easy to announce that the show would recommence in X minutes, however they assumed that everyone knows the program or looks through the internet to find it. Nothing about a break was shown on my ticket or email confirmation. I emailed their customer service to complain, however they did not offer to do anything to improve their service/ communication in the future. I am very disappointed with their attitude and would never go back.

Very good service for disabled attendees requiring an additional carer. Easy to book.

Tried to book tickets it said a client exists with your details so I can’t book the seats.How ridiculous

Went to see John Cale at the London Palladium, and we had a great evening. Booking the tickets was a breeze, loved the theatre, the view was great even from afar.