Having experienced awful tone arm problems with this turntable it went back to Richer Sounds who made a complete mess of it. Roksan had it also and told me they replaced the lifter which was problematic by taking far too long to cue due to a bent lifter. Having this back it is in the same condition but worse. The tone arm just hangs because the lifter being bent from purchase makes it almost impossible to cue properly. I thought it was too good to be true. Today 14/11 After a while I decided to set this turntable up on a new amp. I have the same problem occurring again. The tonearm just hangs and will not drop onto the record. I am also very dubious everything they said that was replaced wasn't. I now have a turntable faulty again and out of warranty. It cannot be used by hand as the fingerlift is too small. Very dissapointed and I feel really ripped off here. This is one of the worst expensive deck I have ever used. Every time I want to cue the lifter to play a record I have to pull the tone arm forward to make it lower. Unbelievable. One HIFI shop I visited recently explaining about this while looking to replace told me it was a dreadfully designed turntable. AVOID if you don't want ptoblems.

Purchased the turntable as upgrade of my previous one. Watched the one line video and was able to connect and set up within 10 mins. Easy peasy. Fantastic build quality and the able to heard things from my old vinyl records that I never heard before. Looks so stylish just sitting there, never mind when operating!

If you want a turntable you can take out of box and play this is not for you the video makes it look so simple to set up but I have not managed to set it up properly yet hence the one star because I have not actually been able to hear it nor from Customer Service