did not get my parcel and it says delivered

Pathetic service. I raised a return request which was manually processed by the team. After 7 days also there is no update on when the product will be picked and now if I check the status on website it shows the pickup has been cancelled. There is absolutely no way to reach to the customer support team - they do not respond on emails and their number is unreachable. Totally a fraud company. Advised not to buy from their website, not at all trustworthy.

I had ordered a blazer with pants from Sassafras which did was one size smaller and so I placed an exchange request for a bigger size. Even after 20 days of the request I did not receive my exchange order and their customer service number was also not available after my first complaint call. Maybe they blocked my number. Totally pathetic and unacceptable behaviour by such a brand.

Order placed on 24th feb 2025 this is second time nor dispatching Order nor refunding amount have to always go for consumer complaint for it. Will never place order now onwards

worst experience every, there is no exchange policy. They are just faking it for the website. I recommend that no to buy anything from this website.

I got a fraud call, one girl called me, and told you do shopping of 5000 at website, and you will get a gift from the six gifts including LED, refrigerator, iphone, apple watch etc. Do not loot innocent people.

I had ordered one dress , money deducted but order is not showing placed Kindly refund my money or give dress Such a disappointment

Poor refund policy Very disappointed by sassafras..I have ordered on 14th November but the size was too big ..so I returned that articles .. till now they were initiated not my refund ....customer care service was also very bad ....

I recently bought a top (Black Ribbed Scoop Neck Fitted Top) from the brand Sassafras on Myntra, my first purchase from them. I expected a light, stretchy fabric, perfect for summer wear, but was surprised to find it a bit thicker than anticipated. The material is not ideal for hot days, but it is comfortable for slightly cooler weather. Despite this, I decided to keep it because the design is trendy and well-made, adding a stylish touch to my wardrobe. If you are looking for something breathable, this may not be it, but for mild days, it is a great choice!

Scam by Sassafras , Fraud Alert 1. I ordered on 21st October 2024 and the delivery was promised within 2-3 days. The support team and the call team are not helpful. 2. Classic example of never immediately jump to buy the products from advertisements displayed in instagram, google etc. Fraud alert !!! 3. Sassafras products were displayed in amazon before now no wonder they (Sassafras) got removed from Amazon. Scammers.