I was informed that I am unable to return sale items (exchange only). Not only can I not return but I also have to pay shipping to send back if I choose to exchange. This policy seems inconsistent with other retailers. I also received an email from someone claiming to be the owner and it asked for a reply if I had questions. I replied asking for the name of the owner as it was not specified in the email and did not receive a response. All of these things make me very leery of this company and would not order from them again.

It is very nice and I have trust

Sheiz was very helpful!

This website has great deals. Super friendly phone Representatives "William" helped me resolve my order. I would recommend this store to anyone

Shehz helped me to get a craig jordan vest I wanted for my boyfriend he went above and beyond to help me great customer service

I was looking for a certain type of Nike dunks my daughter wanted for Christmas, but they were hard to find until I come across this website, Tops and Bottoms and they had them at a reasonable price. The process of ordering was easy and they shipped out expedited so I received them before Christmas. I received them as described and in great condition.

I always check the reviews before I order something I saw good reviews of this so I tried my luck not happy my order got cancelled without me knowing 😔

Making of shoes

I have been a loyal customer of Tops and Bottoms for a considerable time, and I am consistently impressed with the exceptional customer service provided by William. His unwavering commitment to ensuring customer satisfaction is evident in his proactive approach and willingness to accommodate special requests. Additionally, the efficient shipping process, with delivery within days of payment, reflects the overall smooth and seamless online shopping experience offered by Tops and Bottoms. Doing business with your store is always a pleasure, thanks to the outstanding service and professionalism demonstrated by William and the entire team.

Found them via a Google search in Feb 2023. Was very skeptical. Asked some people on a blog and 2 people said they were legit. Fast fwd 5 months later, July 2023 I ordered a pair of sneakers from them. The customer service was unreal in a good way. I'm in NYC and I believe they're in Chicago or some Midwest city. Fast fwd to November 2023, a coat popped up on their website and I didn't hesitate to reach out to them. The cost was a great price but I wasn't sure the size would fit(pause). What I like about their customer service is I texted them and they call immediately. I told Jared that I will go check to see if the coat fits in my city then call you back. I checked, it fit and Jared sent me an invoice immediately. He was even willing to hold it for me but I told him I'm paying for it right now. Then he was telling me about other deals he had in the store right now as well as sent the actual item to my phone so I can see it in real time. I will NEVER hesitate to use them all the way from NYC and I will hope Jared will continue to support me how he's been in my last interactions. P.s. I forgot to add they shipped the same day. 💪🏾