Worst company I have ever dealt with. “Project manager” laughed when giving unreasonable timelines that could not be challenged. Tried to charge for extra doors when not needed. They get as much money from you up front so you can’t go anywhere else. Had to come back three times as the work was not up to standard. Whole project took more than a year to complete as they always had other “priority” work to do before ours despite paying over the odds which we would normally assume would guarantee some quality and attention.

Asked for a quote to supply some wall panels. (No fitting or other parts required). Was quoted £2400. I got them from somewhere else local for £1200. How on earth can they justify this quote?? Can’t begin to imagine how over inflated the quote would be had they actually done the bathroom for us.

Google Maps allowed us to post on their review site our review and 20 photos of our very negative experience with Thistle Windows and Conservatories regarding workmanship and management attitude towards the same on our sun room build. Viewings of our photos have to date reached well over 2,000. The photos are from our album which MD informed us that he saw nothing wrong with quality of workmanship displayed throughout our build in the album and, of course, that we had an over expectation of the quality of the workmanship yet it seems to us that they cannot be held accountable.

Got patio doors and main doors installed years ago, leaks everytime heavy rain... got few service visits not much improvement, avoid using them.

We had our bathroom totally replaced by Thistle and expected a service that equalled the hefty price tag. What we got was stress & chaos with a useless and dishonest project manager. Dreadful communication. A joiners work ripped out after 2 days working, same joiner back a few days later to complete a days work that was also ripped out!! Our story is too long to relate here. Initial offer of compensation was £25. After complaining to the directors - we received an apology and a ‘good will gesture’ of 2.3% off our bill, not ‘compensation’. Is this a reflection of how sorry they really were?? Our single star is to recognise the fact that we did indeed get a nice bathroom after 13 weeks!

As a returning customer, requesting a new quote, thistle stated they would be using another company to carry out part of my works. Their quote added 150% to the price I actually paid to said company to carry out these works, for what would have been a few phone calls worth of work from their end. Entire project quoted at 250% more than what it actually ended up costing me using other local reputable companies. Raised my frustrations and was accused of insulting their reputation, but with no answers on why they felt quotes were acceptable. 10 year guarantee pushed can change to 12 months, so latent failures due to poor workmanship are a concern. From a previous job, after being told by members of thistle staff my issues were a installation error, was informed it was myself that was at fault when trying to claim. Took 2 years to get to that point so just gave up. Whoever was at fault (I'm not qualified to make this call) it was handled poorly. Just hope the rest of my build is trouble free now knowing what their guarantee actually covers

After taking 4 months to complete my mums conservatory, on the day of completion they sent someone round to collect payment. What next. The heavy mob. Countless leaks and poor project management. Still leaking which they will not acknowledge