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customer

10 December 2023, 04:18

  • US

Great Service

Great fast and easy!

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DG

10 December 2023, 02:55

  • US

Your results took longer than anticipated.

Updated. I originally provided a one star review, however, I heard back directly from a lead in customer service and they seemed receptive to improving with what is a highly automated system. I still disagree that stated below that results were ready in 3 days...this was not the case. However, we talked about ways to improve the communication, as in my case, there were delays for additional verifications of results. I would say they were receptive and responded....that human interaction was worth gold. I hope changes can be made and more monitoring so customers can be more aware when delays occur. Original: Our results took much too long for a $200 fee. The email with the results took 2 weeks for a test that ought to be completed as stated in 3-5 days at the most. I am not sure this service is worth the cost....probably could sign up directly with a lab? Updated: The response below sounds good, but not true. All of the results were not available through the portal as stated, and I looked and downloaded every day. I ended up going to the doctors without the full results. There was no communication, if they needed to send to a secondary lab. I paid a premium but did not receive the results as stated by what they sold me. PS...this ADDED to the stress and was definitely not stress-free.

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Ivan Bilenko

09 December 2023, 10:07

  • US

They did perfect job

They did perfect job

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customer

08 December 2023, 19:09

  • US

Fast and discreet

Fast and discreet

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customer

07 December 2023, 19:09

  • US

Lab folks were great

Lab folks were great

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customer

07 December 2023, 12:17

  • US

Service was quick and the staff was…

Service was quick and the staff was very nice and helpful

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customer

07 December 2023, 11:53

  • US

Quick

Quick, easy and private. Highly recommended

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customer

06 December 2023, 00:05

  • US

very fast

very fast, efficient and effective

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DC

05 December 2023, 00:50

  • US

Easy process!

Easy process!

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customer

04 December 2023, 04:42

  • US

Quick and easy

Quick, easy and convenient.