Great Service
Great fast and easy!
Your results took longer than anticipated.
Updated. I originally provided a one star review, however, I heard back directly from a lead in customer service and they seemed receptive to improving with what is a highly automated system. I still disagree that stated below that results were ready in 3 days...this was not the case. However, we talked about ways to improve the communication, as in my case, there were delays for additional verifications of results. I would say they were receptive and responded....that human interaction was worth gold. I hope changes can be made and more monitoring so customers can be more aware when delays occur. Original: Our results took much too long for a $200 fee. The email with the results took 2 weeks for a test that ought to be completed as stated in 3-5 days at the most. I am not sure this service is worth the cost....probably could sign up directly with a lab? Updated: The response below sounds good, but not true. All of the results were not available through the portal as stated, and I looked and downloaded every day. I ended up going to the doctors without the full results. There was no communication, if they needed to send to a secondary lab. I paid a premium but did not receive the results as stated by what they sold me. PS...this ADDED to the stress and was definitely not stress-free.
They did perfect job
They did perfect job
Fast and discreet
Fast and discreet
Lab folks were great
Lab folks were great
Service was quick and the staff was…
Service was quick and the staff was very nice and helpful
Quick
Quick, easy and private. Highly recommended
very fast
very fast, efficient and effective
Easy process!
Easy process!
Quick and easy
Quick, easy and convenient.