Lack of communication between the different officers that deal with the case which caused delays. Lack of communication with myself, I asked for a phone call multiple times but never received one back just an email that barely answered what questions I had. Some were ok with getting back to me at the end but overall the communication is lacking.

Terrible communication

Had an amazing experience with Devron who help us through the process very kind, patient and helpful. Very good communication throughout the process. Couldn’t praise and appreciate the company enough for all the work and help they provided would definitely recommend.

I had a terrible experience with Direction Law and would not recommend them to my worst enemy! Every single member of the team was extremely difficult to get hold of - they would constantly be so slow at replying to their emails and would never pick up the phone. They made the process of buying my new house so unbelievably stressful and caused multiple delays throughout the process. If I could have given them 0 stars I would have.

I have been so disappointed with Direction Law throughout the purchase of my property. As a first time buyer they didn't take any time to explain processes to me, ignored questions I had and expected me to read between the lines despite me asking for clarity on several occasions. My compliance officer made countless mistakes which led to delay after delay. They never picked up the phone despite leaving requests by email and voicemail for a call back. It was only ever when I told them I was unhappy that they bothered to respond and only ever by email. Will be registering a complaint about the abysmal service. Can not recommend them at all.

At the start they were very good and getting back to me . Once I was assigned a certain case worker the communication was awful very time you call email they would never get back too took lengthy & a good few voicemails for them to reply. It become increasingly frustrating. We was lucky enough to complete just in time & leading up to the last week the communication improved ,minus a few hiccups on the way.

Not proactive with updates and I struggled to get answers to questions when required. For such an important process, which cost us a lot of money, I do not feel we were given the attention we expected. No sense of urgency at all.

Perfect, smooth completion. Communication brilliant. Thank you for making my first purchase so easy 👍

Shannon was fantastic. Offered to stay behind late on a Friday night until my funds had been received so I could complete! Definitely would recommend.

Very smooth process and staff kept me informed at every step.