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Lea

27 April 2023, 04:21

  • BE

Kind of upset regarding the size guide…

Kind of upset regarding the size guide mentioned on their website... but reliable and fast for the expedition

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brian allison

20 April 2023, 21:23

  • GB

Has now been 6 weeks since I made…

Has now been 6 weeks since I made initial order. Over 2 weeks now I have waited for a reply. Not one single person has helped process this order. Now some of the items I had ordered are now out of stock. Also some items are now dearer. I'm absolutely disgusted in the lack of customer service. Never had this problem before with any other company, ever.The company is now saying they have tried to solve the problem and I've to contact them anytime.I HAVE EMAILED THEM TWICE IN THE LAST TWO WEEKS AND HAVE HEARD NOTHING.I HAVE EXPLAINED THE ISSUE OVER AND OVER AGAIN.WHEN I GET TO CONFIRMATION SCREEN MY WHOLE BASKET OF ITEMS EMPTIES,THEREFORE ALL THAT IS LEFT IS DELIVERY CHARGE.I HAVE TRIED TO ORDER ROUGHLY FIFTEEN TIMES NOW.I UNDERSTAND ITS AN ITALIAN COMPANY BUT IF THEY CANT UNDERSTAND ENGLISH THEN I AM FIGHTING A LOSING BATTLEITS ALSO REALLY STRANGE HOW THEY MANAGED TO REPLY TO MY TRUSTPILOT REVIEW ALMOST IMMEDIATELY.TWO WEEKS IVE BEEN WAITING FROM A REPLY.I HAVE ASKED THEM MULTIPLE TIMES TO PROCESS THE ORDER BUT HAVE HEARD NOTHING.I HONESTLY CANT BELIEVE ONE OF THEIR STAFF COMES ON HERE AND TRIES TO PAINT THE PICTURE THAT THEY HAVE TRIED TO HELP.I DONT THINK I WOULD BE HERE SIX WEEKS LATER WRITING REVIEWS IF I DID RECEIVE ASSISTANCE.I HAVE WASTED SIX WEEKS AT LEAST,TRYING TO MAKE AN ORDER.ALSO,SOMEONE DID UNDERSTAND MY PROBLEM AS THEY CLAIMED THE IT DEPARTMENT HAD SOLVED THE ISSUE (WHICH WAS FALSE) AS I TRIED TO ORDER NUMEROUS TIMES AND KEPT HAVING THE SAME ISSUE.ALL IT WOULD HAVE TAKEN WAS FOR SOMEBODY TO PROCESS IT ON THEIR SIDE,WHICH I ASKED THEM TO DO ON NUMEROUS OCCASIONS.CANT BELIEVE THEY ARE REPLYING WITH MORE LIES.IM ABDOLUTELY APPALLED.IF YOU STAY IN THE UK,PLEASE DO NOT USE THIS SITE.ITS JUST A WASTE OF EVERYBODYS TIME.IF YOU ARE GOING TO REPLY,PLEASE DO ME THE COURTESY OF BEING HONEST AND ACTUALLY HELP FIX THE ISSUE

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Richard

19 April 2023, 22:17

  • US

Great customer service!

Terrific site and customer service. Buy with confidence. Had my item shipped quickly and without issue from Italy to Arizona USA.

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Marika

19 April 2023, 21:55

  • IT

Consegna rapida, pacco confezionato con cura

Consegna rapidissima, prodotto come descrizione e pacchetto confezionato con cura. Consigliato

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cliente

19 April 2023, 20:50

  • IT

tutto perfetto

tutto perfetto, consegna un po’ lenta ma è bastato chiamare per risolvere tutto

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nadia

19 April 2023, 16:10

  • IT

tutto perfetto e veloce

tutto perfetto e veloce

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Claudia

19 April 2023, 00:21

  • RO

Minunat totul

Minunat totul

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Samy Sassene

17 April 2023, 22:44

  • CA

they taking payment when it time and…

they taking payment when it time and after that they canceled for no reason , im trying to buy from them and i contacted costumer service but no reply

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Ilaria

13 April 2023, 21:23

  • IT

Spedizione super veloce e servizio…

Spedizione super veloce e servizio clienti molto cortese ed affidabile. In più capo acquistato praticamente a metà prezzo!

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Marisa de

12 April 2023, 23:39

  • ZA

Easy ordering and paying experience

Easy ordering and paying experience. Super helpful and quick with query response Authentic product. Super speedy delivery. Would definitely recommend