Absolutely great customer service, Frederic was fantastic. I ordered a rug a couple days before Black Friday, and noticed I missed out on the sale and asked if they would give me the discount, and they honoured it for me. If I wanted to exchange they had no problem in doing so, I will definitely order from them again.

Excellent Quality, amazing carpets. Well packaged and delivered promptly.

I had almost given up on buying this rug because of the price until I visited the Luxury rug shop. The prices are reasonable. I am happy with the rug.

A great price and excellent service. Delivery was next day and the delivery company bought and rug into the house. A great service and would use them again without hesitation

I ordered a rug 11 days ago and I am still waiting for delivery. I have been told it was out for delivery 5 day ago. Communication with Frederic, the company owner I think has stopped answering the phone and has not responded to e-mail. I have spent over a £1000 with him and I think I will be going to the credit card company to get a refund. The rugs may seem to be a bit cheaper but I think this matches the customer service cheap and very poor. I am very disappointed as I have wasted my time and emotion on trying to buy a product from and dealing with Luxuryrugshop, this should have been a pleasant experience and it definitely has not been. 1/10

Ordered a beautiful rug online, hadn't used this company before, excellent service, excellent communication which to me is paramount. And I love the rug!!

Excellent service and great quality rug. The Rug wasn’t initially in stock but Frederic Robesyn kept me posted of the situation. I liked it that it was the same person who dealt with me all the way through. When in stock, the rug arrived prior to the date stated so that was a lovely surprise. Thank you.

Despite initial issues with this suppliers website, our order was processed and delivered as promised. The service was efficient and the supplier offered a comprehensive list of options. We received our designer rug in the required size at a very competitive price. We were impressed with the suppliers follow up phone call to ensure that everything was to our satisfaction.

Good Good Good

Fast and safe delivery. Excellent communication. Rug is lovely and of high quality.