Excellent service once again.

As an overseas owner of a UK kept car Keith Michaels have been perfect for many years to insure with. Jason, as ever, helpful.

I have used Keith Michaels for around 10 years and will continue to do so, I have no complaints. I always deal with Christian, who is efficient, knowledgeable, very helpful and always provides great communication & customer service.

Patrick listened carefully to my needs and then came back with a couple of good options to consider. Once these were decided the paperwork came through very quickly. Insurance for my new electric company owned car (my own limited company) in place in less than half an hour, great value too.

Christian remembered me from renewing last year and made the whole process fast and simple. Thank you.

I have been chasing a simple proof of NCB for more than two weeks, each time I am told that 'they are chasing'. My current insurer is threatening to cancel my insurance if I don't produce this simple document. It seems a case of, they are interested in you when they are taking your money, as soon as you cease to become a customer, they are not interested. I will not be returning to, or recommending Keith Michaels Insurance (Keith Michaels plc). *Update* I was going to update this review with the fact that I did receive the document I have been chasing today. That came about after I had to insist on speaking to a Manager when I was about to be fobbed off again. I find it disappointing that Neil Donovan is trying to suggest that my more than two weeks of chasing was simply an error by one member of staff, this is simply untrue. He would have come across so much better if he had just said 'we didn't do very well this time, sorry'.

Communication To complete/ clarity some needed information to complete my insurance, sales consultants had been helpful when I telephoned as well as during correspondence via email

First class service from Gary - many thanks for your help

Fraser made everything easy and explained details well.

Initially helpful and interested, but truly dismal follow up. After several chasing emails (where I also provided clear guidance on the timescales within which I needed resolution), and several phone calls (that were routed to answerphone, with no alternative contact details provided), I gave up and went back to the market. One of Keith Michael’s peers provided the cover I needed with 48 hours of first contact and 35% cheaper. I would not recommend Keith Michaels…try Adrian Flux instead…a far superior offering.